SOUTH COUNTY MENTAL HEALTH CENTER, INC.

Good food and Dr Rios is cool to talk to. Facility needs some improvements and the regiment too probably but over all the staff is kind of you are. The food was really good in my opinion. Salmon cakes. Wraps. Mom’s spaghetti 🍝 😂 the meds did make my knees weak and arms heavy but they were just doing their job and me mine. Eminem is a Rap God and Jesus is King of kings and God of gods. Amen 🙏

Our son is in the NAVIGATE program at SCMHC. He receives his monthly injection from the nurses at SCMHC. Both Lenny and Kathy are out-of-this-world amazing in every way. They make the one hour monthly trip worth every minute. They have embraced our son with love. Their humor and gentle care toward him— and us, his parents, has been such a weight lifted in tremendously tough times. The staff we have encountered (primarily Candy and Justin) have also been considerate and helpful. I am so thankful for the monthly services we receive at the SCMHC. I know a lot of poor reviews reference the inpatient treatment, which we have thankfully not had to use thus far, but the outpatient care has been really great. Sure, the building is old and smelly, but that’s not important; rather, the care received is! Thank you for helping the fragile mentally ill and their families as they traverse these scary and often very dark roads! We cannot thank you enough! ❤️😊

The customer service experience at the front desk was extremely disappointing. The process felt very disorganized, and the amount of paperwork required was excessive. I offered a simple suggestion to the staff member in the waiting room (no front desk), and instead of assisting, she insisted I complete the same forms a second time.The clinic was not being busy at all. This level of service is unacceptable. Please invest in proper training for your team, especially in customer service fundamentals such as empathy, clear communication, and kindness.

my sister has been here twice, recently discharged. the staff are neglectful and even when asked multiple times to give her the clothes and hygiene products we brought for her, they wouldn’t. she has gone weeks without showering, in the same clothes. when i was visiting another visitor told the man in charge to give a patient things necessities they were brought. he said ‘oh remind me later’ first of all- do it now. second of all- why do you need a reminder to do your job? they are always late, seeming to be half asleep. they heavily sedate all their patients, they only want to make it easier for them to handle, rather than actually spending time trying to learn and understand how to treat their condition. my sister has been inpatient here multiple times and each time the staff has been neglectful. it is a mixed group, adults from 18-60+ both genders. my sister stated she was physically assaulted multiple times by other patients. she stated a man came up behind her, grabbed her head and squeezed it. then an old women spat in her face. she pointed both of them out when we visited. my sister has verbal tics, and they can be quite ‘annoying’ especially to people who already have anger issues. i was so scared something would happen to her because the people around her seemed so scary. we went in one time when we were visiting and there was a large man screaming at one of the staff, another was brought out on a stretcher in an ambulance (not sure why) and we saw another large man in handcuffs being brought in too. this is not a good place for vulnerable special needs mentally ill adults. the staff must do better.

A very important service that doesn't seem to get as much love as it deserves. I appreciate the staff including Mrs Candy who's always there and going the extra mile to ensure that the family members that I'm looking after are properly taken care of. For the years that I've been going here things haven't changed much I wish it got more government support.