SOUTHVIEW ASSISTED LIVING

This location was recommended to us through A Place for Mom - we looked at several other AL but $ and the room were not pleasing to us. We toured this location with Mitchell and were very impressed with the amenities and kindness of the staff. We did not choose this facility since we realized there was another Spectrum AL closer to our home. We have chosen the closer location and mom has already been moved in - no complaints from her yet! Thank you Mitchell for reaching out to us,

The nicest and kindness staff I have ever met! The tour that Mitchell gave us for my Mother was OUTSTANDING, CLEAN, VERY IMPRESSIVE! We decided to have our Mother move in here ASAP.. TY MITCHELL 5STARS!

Our resident is well cared for and the activities coordinator does a great job of keeping her involved. Any issues are dealt with quickly and we are happy!

My mom has been here over a year. She loves it and is happy. The facility is small and nicely updated. Her studio apartment is the perfect size. She enjoys the food and her friends as well as the activities that are available. The staff has been warm and friendly.

What I would have liked to know beforehand: Southview makes an earnest effort to care for their residents, but the state mandated minimums for healthcare worker to resident ratios just aren't designed for the kind of care advertised. My family member has diabetes and lived in the Memory care unit for 5 months. Although Southview staff had initially confirmed that they were well equipped to care for a diabetic with dementia, in the 5 months he lived there, his blood sugar was an average of 300, he gained 24 pounds, and developed diabetic ulcers on his legs that both his primary care physician and his podiatrist said put him at extreme risk of diabetic infection resulting in amputation. When I tried to communicate with the nursing staff about his condition, sometimes it would take them over a week to respond, and even then, the responses were snippy and sparse on information. I sympathize with a lone nurse who is caring for the medical needs of 95 patients with only a handful of med techs to help. That said, when meeting with the sales staff at the beginning of the process, they told me that my family member would have a diabetic diet in their care plan and could have in house podiatry and primary care visits. None of these statements were accurate, and when I followed up with administration and staff on the floor, they were all incredulous that I had thought they were. We ultimately decided to care for my loved one at home. I understand that that is not an option for everyone. I appreciate the efforts of those that run group care facilities, but I was dismayed at the level of care actually available at such an attractive and expensive facility. I don't know that good group care is available for patients with both diabetes and dementia.