Spring Arbor of Greensboro

Our experience with bringing my stepdad here for memory care and hospice services for his end of life care was an extremely positive one He thrived in cottage under the care of Sharon Laws, Maria Bellin (med tech), Elizabeth, Ashley, Hailey, Laketa, Kim, and Marquita. There are several others I am forgetting to mention, because there were so many. The staff were so attentive and served him and our family like their own family. Simon and his kitchen staff made the best meals, it was a breathe of fresh air to see institution food prepared so well. Gina, Anna, Senita, Patty and Melissa took extra time to explain what to expect and addressed all our needs from the first minute to the last. I am forever grateful for their outstanding care of my stepdad and mom. Ari and the activities staff interacted with him on his level, which was a challenge, but he did participate because of their patience and ability to meet him where he was. We witnessed several other residents get treated with respect and compassion, better than anywhere else we looked. The facility is very clean, and we never worried about staffing issues as there was always an attentive assistant available. I highly recommend, 10/10!

Spring Arbor is one of the most expensive providers in the AL community. The leadership is shockingly sub par. They care more about bringing in the funds than doing their jobs. After 18 months we moved our loved one out. They could have cared less about us. Run. Don’t walk from this facility. I have addressed concerns regarding the lax care and supervision provided on multiple occasions. The staff consistently fails to do state mandated check ins. And ignores requests for help.

Spring Arbor has been THE right place for my parents for nearly two years. My father passed just a month after moving in, and the staff stepped up for my mother, helping her through a difficult transition. They were by her side (and mine) through a broken hip and several illnesses as time went on. From nurses to housekeepers, mother often said she felt safe and cared about. Not just "cared FOR", but staff truly cared ABOUT her, spending time with her and keeping me updated. There are always activities offered for residents, and they also offered some programs for family members during the summer, where I connected with other families and vendors that have helped with all the transitions this phase of life entails. It is a difficult business these folks are in, and no one is perfect, but Spring Arbor was perfect for my mother.

Spring Arbor has AGAIN dumped their deceased residents’ mattresses and furniture on our neighborhood road (Michaux) instead of driving it to the dump. This is illegal. The city will not pick up trash over 50 pounds. Spring Arbor needs to pay to drive it to the dump. There are cheap companies that haul garbage, Spring Arbor. We have a mom in memory care and we are always looking for better facilities, but we wouldn’t trust her in a facility that is disrespectful to neighbors.

One of the best senior living communities in Greensboro or the surrounding area. The staff is warm and caring, the building is beautiful and clean, and the lengths they go to in order to keep residents active and engaged is beyond impressive. Our loved one was well cared for here and our family was cared for, too, during a difficult time.