SPRING CREEK VILLAGE ASSISTED LIVING AND MEMORY CARE

Mark Kennedy does an amazing job creating a positive environment for the residents! His compassion, energy, and dedication truly make a difference. It’s clear he cares deeply about the people he works with!

I want to mention Mark Kennedy director of memory care. There is not many people these days that are passionate and care about their patients. It’s a breath of fresh air to see someone at his level that still cares for their patients as if they just started in the field. If any one of my friends and family need a place to place their loved ones I will definitely recommend Spring Creek Village because I know that they will be well taken care of .

My family’s experience with Spring Creek Assisted Living was mixed. On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death—despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time—we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided—and in many cases never had to provide—care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others—especially those considering short-term or hospice-related stays—to ask very detailed questions about overnight staffing support and financial policies after a resident’s death.

Spring Creek Village is an exceptional senior living community where residents are truly supported through every stage of aging. I’ve had a wonderful experience partnering with their team, and working with Mark Kennedy has been an absolute pleasure. He is professional, compassionate, and deeply committed to ensuring residents and families feel supported. What truly sets Spring Creek Village apart is their dedication to helping residents age in place with dignity, continuity of care, and compassion. Communication is seamless, collaboration is strong, and the resident-centered approach is evident in everything they do. I highly recommend Spring Creek Village.

My family member currently lives at Spring Creek Village, and our experience has been excellent! The community is always clean, welcoming, and has a warm atmosphere. The staff are kind and caring. Management communicates well and makes me feel confident that my loved one is safe and receiving the care they need. The activities, dining, and overall environment show a true commitment to quality of life. I’m very grateful for everyone—Spring Creek Village has been a wonderful place for my Grandmother.