SPRING HILLS CHERRY HILL (NJ04A006)

Since the new management of this facility my Dad and other residents has been very dissatisfied with the quality of life at Addison, their home. All the changes made by this new company has only PROFIT not the life satisfaction of the residents in mind. Often a management team member is not available to hear resident’s concerns and often meet with unsatisfactory answers and no corrective actions. My Father is no longer happy in his home and not getting the quality of care he has grown accustomed to. This is more than disappointing to the residents and their families, as the cost of this facility is high but certainly not meeting proper standards of services. First, many quality employees have left due to cuts in overtime and meal privileges revoked. The cloth table cloths and napkins that added elegance to dinning have been discontinued . Many staple meal choices have been eliminated. No fresh eggs have been available for the last three days and today there was no oatmeal. My Father purchased eggs and the staff was not permitted to cook them for him. Bathrooms are not clean or stocked with supplies like paper towels. These are a few examples of residential complaints. My hope is that Addison management team will correct these concerns immediately . Please treat the residents of Addison with the dignity and respect they deserve in the place they call home. A safe, happy and caring environment is definitely what we were promised!

My mother has been residing at Spring Hills Cherry Hill for the past 10 months. I am pleased to write this review to indicate that I highly recommend this facility as a safe and caring community. Ten months ago, my mother’s dementia deteriorated to include a level of paranoia that made it unsustainable for her to continue living with us safely. At the end of our search for a perfect place for her we chose Spring Hills Cherry Hill for these reasons: The first person I spoke with, Russell, took time to discuss mom’s current finances as well as gave valuable insights about how to plan wisely beyond the immediate future. Head nurse, Sheree, after conducting mom’s pre-admission interview suggested that we give her a trial in the assisted living section of the facility instead of going straight to Memory Care. We appreciated the suggestion because, though limited by her short-term memory issues, mom is fiercely independent. And, when I walked through the doors of the beautiful facility I knew mom would love it! I was right. During the first months of being there, no matter what she complained about, she would always end by saying “but this is a really beautiful place!” Over these past ten months, we experienced highs and lows. But one thing I can say is that the staff at Spring Hills has been consistently responsive and caring. Sheree has never failed to respond to a phone call - even on her night/day off. I could count on an in person meeting with Sheree. She sometimes invited care team members - Caryn, Eddie - who were helpful in developing strategies to help mom adjust. I've been impressed with how quickly broken things get fixed. Mom spent 6 months on the assisted living side. She sometimes complained about being alone and not knowing anyone. However, whenever we visited, several residents and staff greeted her by name and chatted with us. Although seemingly happy during the day, mom’s complaints of loneliness increased. Our family, plus Sheree and staff tried multiple interventions without any lasting result. I began thinking about moving mom to Memory Care - The Cottage. We were all conflicted about it. Would mom be upset about losing some freedoms? But would she benefit from the smaller group of residents and more frequent interaction with staff? Sheree and Caryn took me to see The Cottage. I was happy, when introduced to Sheila, the nurse in charge of The Cottage, when she said she knows mom and spoke with me like we’d known each other a long time. A month after that tour we decided to move mom into the Cottage. I was very nervous. Will the move be too disruptive? Sheree, Eddie and Sheila (possibly others) collaborated and moved mom to an exact style apartment where her things were placed exactly as they were in her first apartment. Mom was not upset at all. The move to the Cottage has proven to be a good one. Sheila, like Sheree, has been very reachable and responsive. Sheila adjusted some rules that allow mom to exercise her independence while remaining safe. The structured routines, attentive staff, and seeing the same residents every day have allowed mom to feel a sense of community and form some bonds.

On September 18, 2024, my mom reached an incredible milestone. She celebrated her 100th birthday at Springhills and the event was absolutely incredible. I am so grateful to the staff of Springhills for the most amazing party to celebrate my mom’s 100th birthday. In particular, Eddy, SheRee, Hilsia, and Carlton. She had her hair done in the salon, and Hilsia and SheRee made sure she was made up and dressed like a celebrity. Carlton arranged the buffet tables to allow easy access to the delicious food that was served. We had two excellent servers who were so professional and friendly (sorry, I don’t know their names). The Town Hall was transformed into an elegant, inviting venue. Ed made sure everything was perfect, including the music. Carlton really went above and beyond ensuring everything was perfect. Everyone commented on how friendly and cordial the staff was and they definitely enjoyed the food and desserts. Thank you for making this event so special and going above and beyond.

Came here for brunch Sunday for my uncle! My 1st time here and didn’t know what to expect! Starting from concierge to caregivers, everyone was super friendly and smiling at all time! I got to meet Sheree and Eddy, they were an amazing team! Thank you for everything you do for my uncle!

It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no longer had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom’s finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom’s condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother’s stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.