Spring Hills Mount Vernon

My Aunt lives here and to be honest the place is cold and feels dirty. They need to work on this place. Very sad that seniors are treated like this!

My Aunt lives here and to be honest the place is cold and feels dirty. They need to work on this place. Very sad that seniors are treated like this!

SpringHills Assistant Living i Alexandria is a hidden gem. The Springhills Assistant Livings is one of the best in the Northern Virginia . The Staff is absolutely wonderful. Rachel Harris, Lara Mitchka and the new Executive Director Bora Bisimwa make every resident feel as they are part of the SpringHills Family. Rachel and Lara go above and beyond for each resident. They care about the needs of their residents and show true compassion. Management is so fortunate to have Rachel, Lara and Bora at Springhills. Also, we uncovered that Springhills is the best price in town.

The staff at Spring Hills are amazing! They have helped our family every step of the way to ensure that our loved one is safe, cared for & loved. The facility is light, airy & clean. Our loved one raves about the food. This place is absolutely a perfect fit. We are so happy to have found it. Keep up your continued good work & sincere thanks to your entire staff for making us feel like family.

The management of this facility changes quite often. Some staff are disorganized and uncertain the location of their residents. The facility is pleasant some days while others it has foul odors. I have never seen such a lazy, inattentive staff that do not work. Many times, staff are sitting around talking in the common areas instead of tending to the needs of the residents. I have visited for over 3 hours at a time and found staff sitting in the same place the whole time I was there. If you have a loved one here, make sure you are not on a schedule. You NEED to make unexpected visits often. If the resident is unable to go to the dining hall to eat, they may OR may not deliver the food to their room. (it will be cold if they do or just a turkey sandwich). Oh, they will charge you $10 extra to deliver (each time) and they will not make sure the resident eats. Some staff were caught acting inappropriately with each other in a vacant room. I did like that they had activities for the residents (bingo, ice cream socials,etc). The people running those activities seemed nice. However all the other staff are inattentive and playing games on their phones/Ipads when they are NOT on break. (I know because I would ask “Are you on break?” and they would catch nasty attitudes). This could be a great place if they would better train their staff, keep the residents clean, and if the staff stop using vacant rooms for pleasure.