Springs Of Richmond, The

Having a loved one in assisted living is difficult but The Springs of Richmond eases the angst that goes with that. The Springs team(housekeeping, meal/cafeteria, nursing, PT, administration, business, transportation)goes above and beyond, to care for my Mom, to keep me informed of any concerns they have, and provide me with information for her appointments and with financial records for use with insurance. She's on her third stay and I've visited her for all of her stays. I see her weekly now during this stay so this isn't just a "caught them on a good day" situation. It's consistently good care. Specifics I want you to know: Facilities: The exterior of the facility is attractive and modern looking. The interior is tastefully decorated with rooms of reasonable size. The lobby and dining areas are cheery and clean. I'll be candid and say it doesn't smell. I've heard people talk about how living centers can smell but this center isn't like that. Nurses/aids: caring, attentive, responsive, kind, and they keep me informed of any issues. I feel comfortable asking them questions and calling them if I have concerns. They're timely with my Mom's medications, they respond if she has to request help, they keep her hydrated, and they frequently check her vitals. My Mom has mobility issues so they monitor her skin for breakage and provide her with air boots to keep her heels from rubbing and developing sores. When we were heading to an appointment this week, one of the nurses told my Mom she loved her when we were walking by. That warmed my heart. Activities: They give each resident a daily activities' list and they publish a monthly calendar. They also do outside the facility trips. They offer some tasty treats fairly often - ice cream, pop corn, and they almost always have sweet treats up in the lobby. Meals: I'm impressed with the meal quality and variety offered. I talk with my Mom every night. One of my questions is always to ask her what she had for dinner and sometimes what her other meals were. They offer a lot of variety and she says the food is good. If she has problems cutting something up, like pork or beef, they will help her. She says the portions are very generous and frequently tells me it's too much food - so they don't skimp. Administrator/Business: the facility administrator, Ben, is in the trenches with the team from what I've seen and heard from my Mom. He visits the residents and helps the team with whatever needs to be done. I believe he frequently helps out with meal orders and I know my Mom enjoys seeing and chatting with him. Jamie, on the business team, has been very helpful to me with information I've needed related to bills and insurance. Thank you for that! PT: The PT team were wonderful as well. I joined her for one of her PT sessions and was impressed with the PT/OT done. The therapists were capable and pleasant. I wish my Mom was more inclined to continue that but I think she's tired. Transportation: My Mom hasn't used the transportation service often but I want to give a shout-out to Patty. She visits my Mom in her room sometimes and when we've run into her around the facility, she stops to talk with us and gives my Mom a hug. She's perfectly suited for her job. Prices: I'm afraid I don't have a lot to say about how it compares to other facilities because I really didn't shop around. I liked the care my Mom got the other 2 times she was there so I wanted her to go there this time. Location: While not convenient for me, because I live an hour and a half away, it's super close to her Reid doctors and the care The Springs team provides to my Mom is worth it for me to drive that far to see her. I think this is a 5-star facility and recommend it for you or a loved one if you're in the market!

recently spent 2+ weeks here and I was pleasantly suprised.all of the nurses and employee's were kind, very helpful, and nice to talk to. everyone was responsive to any issues i had. a nurse, Kayla, was especially so. the therapists were positive, encouraging, and gave me the confidence to return home. the facility was clean and the food was pretty good with options if you didn't like the meal coming up. the private room was a big bonus as well. thank you to all for your help

I can’t begin to adequately praise the care that I have had since arriving at The Springs in Richmond, IN. Every single person across the spectrum of employees here have always been so kind, friendly and caring. They seem to anticipate your needs. The push of the call button is always answered quickly. “Is there anything else I can get you” must be their mantra. Reassurance and reminders that control of pain is an important component of the healing process are given often. The masters of rehab in the gym, all of the therapists, communicate and work together to create the best approach for each patient’s needs. There is a very strong and creative social department, that prints a newsletter and list of varied activities that will appeal to the many, available each day. And the food is homemade and excellent! So my long, rambling message is to tell you that The Springs of Richmond is a wonderful place to rehab yourself back to health!

my family member recently stayed at the Springs and i could not be happier. the care was great, the food was amazing and it was like going to visit her at a hotel. Social service team did awesome at showing me what was available after we got home and explaining what everything meant. We'll definitely be back.

My mother has lived at The Springs of Richmond for almost one year now. I can’t say enough wonderful things about this place! We are so blessed by the wonderful care she receives. The staff all know her, and treat her so kind. The Activities Team has been so good to my Mom. She is truly living her best life!! She gets her nails done regularly, and participates in so many fun activities that keep her engaged and her mind sharp and active. The therapy team has helped her get stronger and be more independent. The dining staff and other team members spoil her and keep her stocked with goodies. The nurses, aides, housekeeping, office staff, every one of you are making a difference. Thank you! From the staff to the residents, everyone at The Springs knows Miss Mary Webster. Her life motto is to make sure everyone knows that without Jesus, she couldn’t have come this far. And she is living that out every day!! Thank you to The Springs of Richmond for being such a blessing to my mom and giving such peace to our family knowing she is so well taken care of!!