ST AUGUSTINE PLANTATION

The food is excellent! Made from scratch, served hot, no wait, tastes great! And I can’t say enough about the courteous staff. They are always smiling. I can’t say enough about the staff in all departments regarding their friendliness, willingness to help, and professionalism. And clean!!! I am a physical therapist who has worked in assisted living facilities for 25 years, including luxury, and they can’t hold a candle to SAP. Not even close.

I just had THE best ribs! Came to have a family lunch with my mom. The staff is outstanding. Chef Derrick came and introduced himself. Wonderful lunch. Delicious!!

The people at St. Augustine Plantation take really good care of my mom and mother-in-law. They are patient, kind, and respectful to the residents. They always speak to my mom, hold her hand, give her a hug, and get her where she needs to be. And I can tell that my mom enjoys and appreciates the attention. I cannot single out just one person, as to me, they are all wonderful. So I am putting all of their names down that I know, in alphabetical order - please forgive me if any are misspelled or if I have forgotten someone: Bree, Chef, Elizabeth, Jared, Katie(?), Kelce, Kree, Lulu, Megan, Mikayla, Mimi, Nicole, Niqua, Octavia, Preesha, Shayla, Sylvester, Tamarian, T, Tammie, Teka, Tniyah, Sylvester, Sunshine, Tyler, Weeka.

There are many reasons I am grateful for the care my mother receives at St. Augustine. The staff members all know Mom’s name and speak kindly to her in passing. I see their sincerity absorbed and reflected in my mother’s sweet face. Staff are in and out of Mom’s room, reminding her of meals and activities. Fun events are held. Mom’s room is consistently cleaned, and her laundry is done with care and excellence (I monitor these closely). The meals are nutritional and with plenty of options. Management is readily available. The in-house doctor calls me regularly to discuss Mom’s health concerns and my mother’s health has improved under Dr. Suchak’s care.

Almost a year ago, I did the most difficult thing of my life in placing my mom, my best friend, in someone else’s care. It had come to the point that I could not assure her safety without help and took the steps to explore my options. The Team at St. Augustine Plantation Memory Care helped me at every step of the way. During my several conversations with Nicole Jermyn and while doing my tour I was introduced to Dominique Stafford who I did not know at the time would be my savior during this process. From the day that I brought my mom in to leave her at memory care without her knowledge of what was going on, Dominique was there. She took mom for a tour and I had to make a decision. It was suggested that I leave without trying to explain or reason with my mom as this would be easier on her. I could not fathom just leaving her but agreed that it may be less traumatic for her. I on the other hand, instead of being relieved was traumatized. Dominique, Megan Griffin and Nicole all reached out to me during the 7 days that I did not visit with updates and even texted photos to show that mom was ok. Maybe not happy and a bit confused but ok and safe nevertheless. During the last year, many things have changed for mom and I and her disease has progressed. I have met many wonderful people who have been there for me and for mom. I cannot imagine how hard it must be to care for someone else’s loved one and try to do it as they were your own family but I feel that most everyone I have come in contact attempts to do just that. I have texted and called Dominique more than my share of times for updates, assistance and just to check on mom and have never been met with anything but care and compassion. She has gone above and beyond several times for myself and for mom to try and make this impossible situation less difficult and it has certainly made a difference. I think of her as my friend now. I can sleep at night knowing that mom is not only safe but cared for. I am in a local Alzheimers support group and have heard horror stories of poor treatment or no responses to concerns and I have luckily not experienced this. Dominique does not do it on her own but she is my trusted go to. I have met several special people who I would like to mention by name. BJ, Tammy, MJ, Robin, Erica, Krista, Kenya, Tye, Reisha, Jai and several others that I am sorry I cannot remember names for at this time. I am fully aware that this is a field that has incredible rates of turnover but most of these people have stuck it out and I want to acknowledge them. Without Dominique and the SAP Team, I don’t think I could have survived this last year and am eternally grateful and pray every night that those who care for my mom are blessed. I have asked on several occasions for Dominque to promise she will not leave me or mom. This Team in my opinion are so worthy and deserving of acknowledgement if not through raises, at least a wonderful break-room makeover. If any additional questions, please do not hesitate to contact me. Terry Hall with loved one Helen Hall in the facility.