ST. PAUL'S VILLA

Very pleasant over the phone and very helpful

I want to thank the entire staff for your kind assistance and friendship during a sad and difficult time. You are appreciated.

After a year now since mom's transitioned here she's thrived more than I could have imagined as she turns 92 this spring. I live out of the US about 8 months of the year and cannot express my gratitude to the SPV staff for the incredibly personal care I see them giving to mom and other residents. I think my perspective could be a bit more detailed than most, as when I'm in town I typically visit mom for lunch 5 days per week. After sitting with her in the dining room (where I see the food and hear her opinions of it) we go to the ballroom and play board games over coffee for another 90 minutes or so. The following observations are detailed by function as best I can and reflect my "Fly on the Wall" perspective watching life go by at "The Villa." ADMINISTRATION: From the initial tour from TERRI, to the nursing site visit by RHONDA & TAMMY, to PEGGY at reception desk passing messages to mom, to JUANA handling the transport van services..... all these folks made transitioning into SPV life so efficient, organized and calm !! After onboarding, Rhonda has been wonderful on monthly billing, autopay bank links and most important fighting our Long Term Care insurance company to start and maintain benefit payments. Whew !! NURSING: Obviously a major concern by relatives, I know mom's providers now after dealing with several health issues and they simply amazed me with all the legwork they do monitoring residents continuously and when necessary assessing symptoms and then contacting medical providers..... As they did getting mom through COVID which I SO appreciated when I was out of the country !! Medications are handled via SPV's pharmacy service so well also. **KUDOS to HALEH, TAMMY and all the assistants. ** I recall Haleh's first interaction when mom arrived in a wheelchair (which she rarely left at her previous boarding care-type rooming home; as it was easier for that staff to have her "parked"....their warped version of fall prevention): She said "I am so happy you're here and to be helping you....BUT I won't have time to push you down to meals and activities all day so we expect you to manage a walker again !!" And this worked ! She's been motoring around independently now for over a year...something I NEVER thought possible. DINING SERVICES: Like my memories from the Navy, food is the major morale buster if not good. And from sitting with mom for probably over 130 meals I can say she's never refused to eat / say the taste bad, etc. I sometimes finish what she can't and also can vouch for the freshness, taste, temperature, texture and presentation by the KITCHEN staff. There are also special meals for Thanksgiving, Easter, Mother's day, Holidays, etc. The servers have won a special place for us, with shout-outs to: PALOMA / CHARLOTTE / ALBERTO / REYNAULDO and SUSAN. It's impressive to hear them rattling off preferences of diners around us from memory. ACTIVITIES: Another facet that blew me away is the daily offering of social activities. --Typically there are daily exercise, arts & crafts, lectures on history or current events, musical performances (Country, children's choirs, pianist, violinist, sing alongs...and my fav of a real Mariachi group from TJ for Cinco de Mayo). --There's also a movie each day around 5 pm. --On Friday there's a happy hour with appetizers & music. --Several times a year residents mount a live play *ADAM is THE MAN here.....I've watched him literally finish one activity then begin getting the next one ready* --JUANA handles weekly van trips to eat out at local restaurants or go to stores (Walmart, Target, etc.) --On Sundays HECTOR mounts his sundries store--- where $1 still buys shampoo, toiletries, laundry/hand soap, toothpaste, etc. So in summary I hope I've done the great environment at St Paul's Villa justice by relating our family's VERY satisfactory experience. My intent is to aid others for this important moment in life. Five ***** from us ! God Bless everyone in this dedicated organization for the good they do !

People at St. Paul's Villa are so kind and compassionate. It is beautiful to see how the senior residents consider the staff extended family. You can tell that there is a lot of love there in addition to great care. People seem truly happy.

My mom loves their and is taken care of very well, my father who pasted away last year and my Mom have been taken care of very well Employees are good people and seem to really care for their patients.