STORYPOINT FAIRFIELD

My Mom has lived here for a year & she loves it! Everyone is so nice & they keep her busy with trips to grocery or Reds games which is her favorite. Oh & BINGO - she loves going to bingo.

My Mom has lived here for a year & she loves it! Everyone is so nice & they keep her busy with trips to grocery or Reds games which is her favorite. Oh & BINGO - she loves going to bingo.

Watch your charges! This place shows you a beautiful building full of glitz and glamour while they have their hand in your pocket trying to squeeze you for every nickel and dime possible. My family member was charged for care not received by Laurus, the care contractor for Story Point. In addition my family member needed a blood draw before a Dr appointment and Harmony Cares, the contracted medical provider, didn't do in in a timely madder resulting in my family member going to the Dr appt and being told the lab numbers we're usable due to being too old. When this was brought to Harmony Care's attention, they said they had contacted the Dr and the time the blood was taken was fine. They wouldn't even take accountability for their mistake. The worst thing though was my family member was over charged by Story Point on her rent $250 monthly for a year. When I pointed this out via email, my request was basically ignored and I was told by the Executive Director, Liz Chappell, that she "forgot" to answer. She then wanted to give back $250 monthly for the next year. By this time, we had decided to move my family member and I asked that the entire credit be given for one month which it was. To add to the mess, I was given a letter dated 1/2/25 regarding renewal of my family member's lease. I had to respond by 1/28/25 if I didn't want to renew, other wise the lease automatically renewed. This means that I was given less than 26 days to respond and that didn't include time for the letter to be sent via snail mail. I sent 2 emails asking questions and both required second requests all while the clock was ticking. We missed the 1/28/25 deadline and I was told, again by Liz Chappell, that my family member may be responsible for buying out the lease (over $40, 000) because we didn't give notice on time. I got Liz's manager involved and told him at best, I had less than 26 days to respond and that didn't count the time to mail the letter plus 2 of my emails were not answered in a timely manner. He corrected the situation and was very apologetic. There was also a banking issue, but I think I've made my point here. Needless to say, we are done with Story Point and their antics. One last insult was that no one came to say goodbye to my family member before she moved out. I guess at that point they were glad we were leaving. I know we're glad to be gone. UPDATE-I have now received an invoice for $7400 after being assured that everything was settled. I tried calling Liz Chappel as indicated in the reply below but, once again, no response. For the record, I did give ample notice of our intent to leave to Liz but she didn't bother to tell anyone else. I have again had to get her superivsor involved to settle this matter. As stated at the beginning, watch what they're charging carefully.

Watch your charges! This place shows you a beautiful building full of glitz and glamour while they have their hand in your pocket trying to squeeze you for every nickel and dime possible. My family member was charged for care not received by Laurus, the care contractor for Story Point. In addition my family member needed a blood draw before a Dr appointment and Harmony Cares, the contracted medical provider, didn't do in in a timely madder resulting in my family member going to the Dr appt and being told the lab numbers we're usable due to being too old. When this was brought to Harmony Care's attention, they said they had contacted the Dr and the time the blood was taken was fine. They wouldn't even take accountability for their mistake. The worst thing though was my family member was over charged by Story Point on her rent $250 monthly for a year. When I pointed this out via email, my request was basically ignored and I was told by the Executive Director, Liz Chappell, that she "forgot" to answer. She then wanted to give back $250 monthly for the next year. By this time, we had decided to move my family member and I asked that the entire credit be given for one month which it was. To add to the mess, I was given a letter dated 1/2/25 regarding renewal of my family member's lease. I had to respond by 1/28/25 if I didn't want to renew, other wise the lease automatically renewed. This means that I was given less than 26 days to respond and that didn't include time for the letter to be sent via snail mail. I sent 2 emails asking questions and both required second requests all while the clock was ticking. We missed the 1/28/25 deadline and I was told, again by Liz Chappell, that my family member may be responsible for buying out the lease (over $40, 000) because we didn't give notice on time. I got Liz's manager involved and told him at best, I had less than 26 days to respond and that didn't count the time to mail the letter plus 2 of my emails were not answered in a timely manner. He corrected the situation and was very apologetic. There was also a banking issue, but I think I've made my point here. Needless to say, we are done with Story Point and their antics. One last insult was that no one came to say goodbye to my family member before she moved out. I guess at that point they were glad we were leaving. I know we're glad to be gone. UPDATE-I have now received an invoice for $7400 after being assured that everything was settled. I tried calling Liz Chappel as indicated in the reply below but, once again, no response. For the record, I did give ample notice of our intent to leave to Liz but she didn't bother to tell anyone else. I have again had to get her superivsor involved to settle this matter. As stated at the beginning, watch what they're charging carefully.

My Mother has been here going on 2 years. She loves being at StoryPoint and I love that she is here and happy! It is a great facility with wonderful staff. Liz, the Director, really pulls it all together with her love and compassion ❤️ I wouldn't have my Mother anywhere else! PS, My Mother was at another place that cost more and needless to say, she is not there any more.