Summit Assisted Living

The care my mom received was fair. Physical therapy was probably the best part. Was frustrated with the communication at the end with the medical devices needed at home and then ordering something totally different from what was discussed. When trying to discharge I was sent back and forth from nurses to social workers to have discharge paperwork done. There was also a conversation happening in one of the social workers office about a patient with door cracked.

The care my mom received was fair. Physical therapy was probably the best part. Was frustrated with the communication at the end with the medical devices needed at home and then ordering something totally different from what was discussed. When trying to discharge I was sent back and forth from nurses to social workers to have discharge paperwork done. There was also a conversation happening in one of the social workers office about a patient with door cracked.

Sadly The Summit in Lynchburg was bought out from Centra by Lifespire. Centra was resident-centric, Lifespire (at the Summit) is very much not. Overall the quality of everything has dropped to rock bottom as profit seems the primary focus not the residents. Contracts are not honored (contracted carpet cleaning not done because the Summit claims they can't afford to do it) yet they are in the midst of an $80 million expansion. Food quality has declined and we must posit that every dollar saved is a bonus to the executive-that is the only explanation. The executive in charge is a cold-fish and shows absolutely NO interest in the residents or their families. Residents are just their paycheck. The staff however is outstanding. How they stay under that ice-cold leadership is a wonder. The staff are warm and caring and they are very much appreciated!

Sadly The Summit in Lynchburg was bought out from Centra by Lifespire. Centra was resident-centric, Lifespire (at the Summit) is very much not. Overall the quality of everything has dropped to rock bottom as profit seems the primary focus not the residents. Contracts are not honored (contracted carpet cleaning not done because the Summit claims they can't afford to do it) yet they are in the midst of an $80 million expansion. Food quality has declined and we must posit that every dollar saved is a bonus to the executive-that is the only explanation. The executive in charge is a cold-fish and shows absolutely NO interest in the residents or their families. Residents are just their paycheck. The staff however is outstanding. How they stay under that ice-cold leadership is a wonder. The staff are warm and caring and they are very much appreciated!

I was recommended to move to The Summit by a respected family friends. They were close friends of a lady who had aged in place here, at the Summit. I also knew several church friends who had moved to a well known retirement facility here in Lynchburg. However, because of my own positive experiences in viewing The Summit and the opportunity to visit with Summit Ladies l, I chose to move to The Summit. I moved to The Summit 3 1/2 years ago. And have never looked back. I enjoy the varied activities available. As well as the transportation provided to medical appointments, groceries, the mall, theatre performances and lectures. I find my fellow residents to be welcoming, interesting and kind. My minister gave me great advice when I was considering moving from my established home into a senior retirement facility. “ Move when you want to, not when you have to”. I did and I am home. Dr Sally J Mock BS, DC