SUPERIOR RESIDENCES AT CALA HILLS

I placed my husband in Best care facility on September 1 by September 10 I realize I had made a major mistake. I thought I did my homework and I went on Best Care reviews, there wasn’t many reviews. I was told the beginning of the year they changed their name from Superior Residents to Best care. Once I read ALL THE NEGATIVE reviews, I knew then I was moving him ASAP. The reviews tell you everything you need to know to run. Mark the director and his assistant Barbara are just collecting money from families. The workers are attached to their phone the place is nasty and not to mentioned 1 worker to 20 patients. I visited my husband daily because I knew he was being neglected walking around with no shoes on his feet. When I asked Carmen where are his shoes she got mad and told Mark. He has dementia but if taken the time to help him put on one of 3 pairs of shoes was sad. I knew I was taking my husband home because daily I had to bathe him and bring him a nutritional meal. In one week I saw them serve the patients twice 1 hotdog and mixed cold vegetables. This place isn’t fit for someone nonverbal with dementia because they can’t tell how horrible this place really is. I didn’t see family coming daily but I didn’t neglect my husband at home and wasn’t gonna allow them to do it either. Thank God my husband is in a much better place and I don’t have to visit daily to bathe or feed him. Please families go to Superior Resident before you put a love one here. You don’t just change your name and keep the same unqualified, unprofessional people.

Bestcare, has the literal best care there is! They have the best team there is when it comes to caregiving. There very communicative and show that they care about you and your families needs. I’ve been with best care for 1 year and 4 months now and not only have they taken care of theirs residents but they help their families as well. Yesterday when I was leaving Bestcare my tire ended up being flat, I was in shambles because I knew I wasn’t gonna be able to get anyone to come out there to help me so I went inside to figure things out, that’s when I was questioned if I was okay, by Mark the lead director at Bestcare, I then explained to him my problem and not only did he fix my tire, but he told me I could wait inside while he did it! They're the absolute best and I wouldn’t want any other team on my side. GO BESTCARE!!😆😆

Staff is very friendly and helpful. We had a hard time convincing our loved one to go into the building, Barbara and her daughters stayed outside for over an hour to help get her to her room. The layout is like an apartment with studio rooms, cozy. We toured other facilities that smelled of urine and carpets were dated, Best Care is clean and I believe has been recently renovated. If I have any questions or concerns, Yvonne in admin has been extremely helpful and quick to respond. I feel like Mom is safe and they definitely take into account what makes her comfortable and they work around that. It’s been 3 months and such a difficult time, but we are very happy with Best Care.

My husband was in this facility for many months. He fell, went to the hospital, re-hab, and returned to his room. He was using a walker and i was told to make sure he walked daily. The staff said they were too busy ( probably playing on the phone) to walk with him. I tried to walk with him and was told that was not allowed. Needless to say, he went downhill, went into a wheelchair, and died a couple of months later. If your loved one is in this place, try to visit everyday. I did, and they still managed to destroy his health.

I just moved my sister into Superior of Cala Hills. It has been a wonderful experience for both she and I so far. The staff was so helpful with moving her things into her room, setting up connections for her tv and making her feel comfortable. They have been extremely attentive to her and are providing her with do many great services. I just can't say enough about how thankful we are to have found them. Truly a blessing to find such a compassionate group of people. Thank you so much!