TARINA OF STOCKTON

It was Clean & the staff was very helpful finding my friend!

Wonderful place. Clean, smells great & the residents socialize. They play bingo & dominoes! Staff are very helpful. I would encourage anyone interested to go visit & see for yourself!

Every time I visit Novellus I have a heart warming experience with all the people there. I'd like to thank the staff for all their help and consideration through the years. Thank you for allowing me to visit. I appreciate your time and help Lisa. It's always a good time had by all! Dave Muster

I won't take anyone in my family members to this facility. I was at Sutter Gould when a gentleman in a wheelchair was dropped off by there bus. They wheeled him out & were not going to help him . When she noticed he was not moving the wheel chair she decided to push him to the front door . He couldn't move the chair so I decided to help him ,once he got in I ask him where did he need to go ,he said he didn't know ,so I ask someone there at the office to help . The gentleman in wheel chair said may x-ray but not sure . It was so sad to see that this facility did not take him in to his appointment since he couldn't even wheel himself in . Then I came home & called the facility, manager told me that's how it works, just to give them a ride & that it was none of my business. I asked her how would she like it if it was her family member being treated this way? She started yelling at me & hung up on me . So I called back to ask to speak to another manager, she said she was the only one there . If u have a family member there u need to be aware of this facility. It made me sad to see someone treated like this . I have seen other facilities drop of patients & never left them there to fend for themselves. It was horrible.

There was no one at front desk. I went down the hall and saw a staff I asked if any one could help me and was ignored. There was no concern of safety by anyone. I went back to front desk waited until two staff walked by and ask them if anyone could help me and was told no. I checked out and left. The only one that knows I was there was your check in system (because I am honest) and my mother inlaw. With no holiday security a thief or some one wanting to do harm could of had the run of the place. Very poor..