TENDER HOME SENIOR CARE

Tender Care Home is absolutely amazing. The house is very clean. The food is healthy and the staff goes above and beyond making sure my Mom feels at home. We visit several times a week at different times of the day and it's always the same welcoming energy. We were so lucky to find this place.

My mother had a wonderful experience here. Thank you for your kindness.

My mom was neglected at this facility, the place is keep clean but the care from staff is sub standard! My mom was given medication after I told the owner about her sensitivity to certain medications numerous times . I discussed it with her daughter, and told her again that evening before I left. The next morning I had to call doctor to get some Naloxone for overdose. My mom ended up with a broken foot. I've told the owner many times she needed to hire a QUALIFIED person for the residence. The owner was told by OMBUDSMAN to hire another employee. At the time she only had ONE employee, but she QUIT because of the owner's attitude and care toward residents. Her employee told me IT WAS TO MUCH, when she called me to say by to my mom for her. The owner told me , I'M NOT GOING TO PAY SOMEONE FROM THIS COUNTRY, IT COST TO MUCH MONEY. She has said this, at lease twice to me. I discussed medication with the owner several times. Also discussed it with her daughter (3/5/22 ) and again before I left, she disregarded my demands. Causing my moms broken foot 3/6/22. The owner is MORE CONCERNED ABOUT MAKING MONEY THAN ANY LOVED ONES CARE NEEDS. She manipulates, lies and doesn't listen. The only person that seen and spoke to when I moved my mom belongings, didn't understand any English. ALL ABOUT MONEY My mom has been to the hospital four times. She's fallen four times. She's has a BROKEN FOOT, THREE UTI, and her face and eyes are all swollen. The owner blamed me because I didn't tell her helper, I told her that's your job! I told the owner DAY 1 AND 2 OR 3 times since then, NOT to give her certain snakes which tiger her Eczema. I provided most of her snacks. The owner has falsified documents, doesn't fill out Med records sheets, doesn't listen to my input regarding my mother's needs and her restrictions regarding medication and snacks. Ignores my POWER OF ATTORNEY which are my moms wishes. The owner raised the rent $1,800 a month because I filed the complaint. I called Ombudsman and Licensing department regarding her actions CAUSINGS INJURIES. I also found medications on the floor, on dresser, counter and end table, which belong to who ? The only person looking out for my mom quit, I moved my mom to new place because of BREACH OF CONTRACT & NEGLECT ! ! The above comments are only my experience & what I have been told by the owner. You have to use your own judgement! IT'S YOUR JOB TO DO YOUR DUE DILEGENCE , PROTECT YOUR LOVE ONES, which are more important than money. Clean house DOSEN'T mean GOOD CARE. P.S. THE TWO 5 STARS POST ON SITE ARE FROM ONE OF HER DAUGTHER. LOL