Terrace At Solarbron The

Solarbron staff were kind and friendly to my mother in the memory care center. Many had decided on the profession as a calling after caregiving for a loved family member - and their care for my Mom was greatly appreciated.

Would not recommend this place to others. It’s all about the money. They accepted my dad in on a level one, just to get him in when he really should have started out on a level of more skilled care. He was legally blind and there was staff that were inadequate in caring for the blind. They are terrible in communicating with family. It was a very frustrating journey! I went weekly to see that his needs were taken care of and had to advocate for him frequently! Do your research and check out other facilities before choosing this place.

Nicki Kitzinger, Director of Marketing and Admissions at The Terrace, has been so very helpful to my family. She took time to get to know my mother and her needs, and she continues to be available to my family. She is professional, proactive and I am very thankful for her experience and guidance.

We moved my mother-in-law into Solarbron Terrace Long Term Care three months ago and she is very happy living there. The staff is very friendly and compassionate and she really enjoys getting three meals everyday. Especially the desserts! We feel that this was the best decision that we made for her.

A literal nightmare from admission through move-out. We waited hours for meals, the heat broke during an ice storm and we found my grandparents sitting in recliners with towels wrapped around their heads trying to stay warm. Staff repeatedly called us to come in and help because they were understaffed. They put wander guards on my grandparents’ ankles without explaining what they were — they caused visible bruising — and even after confirming my grandmother was not an elopement risk, they refused to remove them. They pushed unnecessary medications, switched levels of care without communication, and billing was a mess even months after move out. When my dad (their son) questioned their care, Chad, a regional administrator for Cardon just in town that day, essentially argued with him and revealed — in a rude, “gotcha” way — that both my grandparents had dementia diagnoses before any care provider even told us. After hearing similar horror stories from other families, we ultimately moved my grandparents into our home. Avoid this place if you can. I also can’t help but feel that some of the overly positive reviews are from people who attend occasional events like the Easter egg hunt — not from families who experience the day-to-day reality of care here.