The Ackerly at Reed's Crossing Memory Care

Very recently, I was looking for a place where my dad could retire comfortably, enjoy life, not feel alone and by himself and have a place that he could truly call home. He had lived by himself for a few years, but to the point where he knew he couldn’t do that any longer so we looked at several retirement communities in the Portland area. Each one promised a unique experience that could be felt by all of the residents. Some of them had great colorful brochures, but when we went to visit them, we were sadly disappointed and did not meet up to those expectations at all. I was so disappointed in so many of these properties that I thought Merrill Gardens was going to be just like the others. I was very, very very wrong! The grounds are taken care of meticulously, the building itself stands out beautifully with the rest of the neighborhood, but it was the community inside that made all the difference. The residents were lively, the activities had everyone talking and feeling very cohesive. The facilities were modern and yet met the needs of all who were living there. We tried the food in the restaurant, and it was on par with that of a high-end restaurant! There were so many activities going on that I couldn’t remember all of them, and this kept all of the residents in the building engaged with one another and truly made the community alive. And the management of the community made the comfort and care of their guests their highest mission. I had found my dad‘s new home! Merrill Gardens was a keeper and I couldn’t wait for my dad to join this vibrant community. When I told my dad that I thought this was the best place, he greatly agreed and thanked me profusely for taking the time to look at so many different retirement communities. This truly is a gem out of all of them and I know that my dad will really be happy here.

As a resident for more than a year, I've appreciated knowing I have services and support in the building where I live: exceptional meals, weekly housekeeping, security, an abundance of physical, mental, creative, and social opportunities. Connection with the broader Portland community is fostered with volunteer opportunities, outings, entertainment both outside and inside the Ackerly community. The staff are attentive. Although I haven't had personal experience with the health care staff, whenever I see them, they are friendly and gracious. There is a lot to be said for feeling secure in a community like The Ackerly as one ages, and I know my family appreciates it as well. The month-to-month rental offers flexibility if needs change. The Ackerly is an integral part of the new Reed's Crossing development in South Hillsboro and I am grateful to be part of it.

I was given a tour of The Ackerly recently by a lovely young woman. She was engaging and extremely knowledgeable about not only the wonderful amenities they have, but could answer all my questions about making the transition from my home of 35 years. I was also quite impressed with the dining room and the delicious lunch I was served. I have looked at two other facilities, but I have to say The Ackerly is my choice.

I tried to report this about 3wks ago but nobody care's, which is absolutely frustrating. Reported to Manager Kim no call back, went to front office area and they said “ I need to talk to Nurse manager”. Tried multiple times to see Nurse, she is never available. About 3wks ago, a Med Tech in Assisted Living gave me such attitude and even rolled her eyes (coming from a older lady I was in shock) when I ask about my family members morning meds they were late and we needed to get going for Dr.Appointment. She went to med rm to look for meds, that wasn’t in the apt. She was taking too long so I went to look for her she was in med rm on her personal phone talking to someone . As I waited 5 mins she got off the phone and she ignored me. I ask again about the meds again she said “ they ran out of the med and pharmacy has not delivered the med yet” again said rudely and loud. The next day as I came to visit, she came in to give meds another employee was with her. Walking into my family members home, she did not acknowledge me or my family member. Came in starting getting meds together as she was talking in Spanish and laughing with other employee. Also found out from eve shift Med Tech that the meds she couldn’t find was there the entire time. I talk with a private sitter that works with a family there . She said” that a lot of people have problems with this employee and Nurse manager seems to avoid confrontational situations with her.

Beautiful campus but the poor follow through and lack of care was very concerning. Hired outside care and eventually moved loved ones to a safer facility. Maybe this is a better fit if your loved one only needs community and meals provided. More complex medical needs are better met elsewhere and for cheaper.