THE COTTAGES AT MILL CREEK

My mother had three ribs broken while living here after being attacked by a staff member. They then tried to turn ME into Adult Protective Services, which was immediately dropped by APS. Mom was covered in bruises at varying stages of healing and spent months in the hospital. The residents were often left unattended (state records show this), the food served has zero nutrition, and the stove/oven don't work to the point the frozen food is barely cooked. Most of my mom's belongings disappeared, including jewelry and her electric toothbrush. The trauma my family was put through at the hands of this company and facility was frightenly horrible. I will NEVER forgive what the nurse and The Cottages did to my mom. May the nurse who hurt her and the director who tried to blame me live with what they did. Response to owner: It's impossible you don't already know about this incident. I reported The Cottages several times over a couple of years and your facility was investigated many times but with so few openings for senior care living, DSHS and the state won't shut down even the worst facilities. The treatment of my mother was retaliation for me reporting those issues. I can only hope and pray the cruel manager and nurse, and the director at the time, no longer work there and that they get their just rewards in this life.

Avoid putting your loved one here at all costs. I would give it negative stars if I could. My mother would have died here if she had stayed. She lost 20 pounds in two months. The food is slop and they ignored her dietary restrictions. EVERY TIME I came to visit her, she was in soiled undergarments. The notes documented keeping her in her room to avoid interactions with other housemates. They let male housemates come into her room. I often ended up showering her myself on visits because the so-called professionals were unable or unwilling to do it. When we moved her and collected her medications - it turned out they had not been giving her medications regularly, if at all, even though they had marked in her file that they had. Finally they also seem to be perpetuating Medicaid Fraud - by accepting Medicaid $$ as well as charging us privately - every person I spoke to at Medicaid said this was unlawful. The cottages at Mill Creek should be SHUT DOWN!! Your loved ones deserve better than this hell hole.

The Cottages is a great place with a compassionate and caring team. The management work closely with staff and resident families to provide the best care for their residents. They have a great team of Nurses who work hard and are available at all times when needed. I would totally recommend the Cottages at Mill Creek to anyone looking for a place for their loved one in the south Everett, Mill Creek area.

My mom was a resident here and recently passed. She was hospitalized for 5 days before passing. We did not get one call or inquiry from management. Not one. There were some caring staff during her stay. We are thankful for that. Management was always slow to respond, showed no empathy for any question or concern we raised. Staff turnover is very high. I would not recommend this place for elder or memory care. I think there is some poor and indifferent management going on here.

I would give this place less than one star. The worst upper management team I have ever worked with. They will lie and cheat their way into your pocket book. Do not trust these people. PLEASE, DO NOT let your loved one stay there. They will be neglected and smell like pee and they do not brush teeth. After hours is worse. They will place double briefs so they don't have to change them as often. I know you don't know me, but please listen when I say there are better places than this one. Don't take the risk.