The Crossings at Ironbridge

Our family is extremely grateful for the care and support my father received at The Crossings at Iron Bridge. From the moment we walked through the doors, we were impressed—not just by how well-maintained and clean the entire facility is, but by the warmth and professionalism of the staff. Every person we encountered was kind, attentive, and genuinely invested in the well-being of the residents. The staff went above and beyond to ensure my dad was comfortable, respected, and cared for like family. Their compassion gave us so much peace of mind during a time that could have been very stressful. We’re incredibly thankful for everything The Crossings at Iron Bridge did to make his stay such a positive experience. We wouldn’t hesitate to recommend this community to any family looking for a safe, welcoming, and truly caring environment for their loved one.

I was looking for a place for my mom to rehabilitate after a stroke. She came here for 3 months and with therapy and tlc she has made wonderful improvements thanks to the wonderful people here at The Crossings. From first contact to the transition of her staying permanently it has been so easy!

I relocated my sister to The Crossing’s at Ironbridge in February 2020… just before the country shut for COVID. She was 96 yrs old and not doing well after a fall and a stint in rehab in New Jersey. Well, 6/29/25 she celebrated her 102nd birthday.. thriving and do very well thanks to the care & nurturing; good food & love provided by the Entire staff at the facility!!! I’m convinced I made the right decision to move her to The Crossing’s!! Much Love and Many Thanks…

Update as of June 8, 2025: I received a call from the executive director, Dr. Melissa Freeman. Very good call. She clarified for me that yes, in fact, standard of care questions are not protected by HIPPA and that questions about “ When does she eat?” “How does the staff ensure that she eats, and gets out of bed for movement and socialization? So any staff member should be able to answer these questions for my sister and I. Dr. Freeman assured me that this was a training opportunity for staff so that they better understand what is protected by HIPPA and what questions are ok to answer for my mother’s children. She will also work with my mother’s husband to add my sister and I to the requisite documents so that staff may answer any question we ask about our mother. It is the least we can do, for the woman who raised us, is ask the questions that need to be asked and have them answered. My last review was less than a 5 but for some reason it is showing as a 5 and I am unable to edit it- so this new review is a continuation of the previous review. I will await my next visit to see how my questions when I ask them are approached and addressed before I raise my number of stars. While one visit is only a snapshot and does not necessarily indicate quality of care one way or the other, living out of town, snapshots are all I have- so they are very important, as are the impressions staff make when my sister and I visit.

My mother is a resident at the Crossings, suffering from late stage Dementia/ Alzheimers. This is hard for even a grown son to bear. This was made all the more difficult during a recent visit to see my mother at the Crossings. I noticed it was early afternoon and she was still in bed sleeping. I was concerned about this because I know how crucial movement and getting up and out of bed is to quality of life. I wondered when she ate and how they fed her. This is the woman who raised me and who I love, so naturally I am concerned. When I approached management in nursing I presume, on the first floor, I was told that they could not answer either of these questions for her son, because I was not the POA and that my mother, according to HIPPA had the right to privacy, even from her son, when she lay slowly dying in a bed at the Crossings at IronBridge. After my visit, I did some research. After getting her husband to work on " adding my sister and I' to whatever official document was required so that the Crossings could answer basic quality of care questions, I asked another medical professional about this. They said my questions, as I had thought, were not confidential medical questions protected by HIPPA, but rather general quality of care questions about the facilities protocols and procedure. I could only assume, that they evaded answering the questions for me, throwing HIPPA at me because perhaps they were culpable in some way, or perhaps there was some negligence occurring. What else is a person to think, when management won't answer basic quality of care, not protected by HIPPA questions? After I lodged my complaint on the first floor, about 10 minutes later a nurse came in to feed my mother with an Ensure and a straw. She stayed about 45 seconds ( I counted) and then walked out saying she wouldn't get up and that she'd throw the ensure in the fridge. If this is the effort staff puts forth when my sister and I are standing there, after I have lodged a verbal voice of concern, I wonder what happens when no one is watching. My point is this- I love my mother. I know the basic quality of care/ protocol questions are of the facility, and not protected by HIPPA., as they are not questions about my mother's medical anything. So one of two things is true: Either they have absolutely no bedside manner and do not care about the families of their residents if they are not the POA, which is disgraceful, or they don't want to disclose inconsistencies, or at worse things not happening with regard to quality of care. So, I ask the management at the Crossings at IronBridge to please ask yourselves- what if it was your mother laying in that bed dying a slow death from Alzheimers? What would be the absolute minimum you would hope for in the facility charged with her care? This is unacceptable, and I am left, living out of state, to either put my mother out of my mind, or worry every waking minute, "are they feeding her, or slowly allowing her to starve?" " Are they getting her up and out of bed once a day, or are they simply putting her out of their minds as bed sores form, and as muscles atrophy?" Do you see? When you don't answer basic questions, there are many questions that arise about your quality of care. Sincerely, not happy and nothing I can do- What will you do Crossings at IronBridge. Hopefully not just ignore this review.