Allpoint Adult Family Home LLC

If I were older, I would absolutely want to live here. It is clean, and they have fun, engaging activities. They even have a salon on the 3rd floor, with a really nice hairdresser who is available twice a week! Every single staff member is super friendly, and willing to help everyone, resident or other staff, with kindness and integrity. The atmosphere is always positive, and the residents are very well taken care of. All the staff are very caring, and hard working. I’d give more stars if I could!

I can’t say enough about the Gardens Memory care. The staff are so friendly and are so attentive to my Mom. She has been thriving ever since we moved her there. The food is great and we especially like the Family dining room. It’s private and has the at home feel. I highly recommend The gardens to anyone who is looking for Memory Care for your loved one. I promise you won’t regret it

The staff at the gardens are exceptional!!! From Nicole the marketing/admissions director to the care team & executive director! They all take pride, making sure all the people in the community are well taken care of. Plus all the residents are always so happy & Entertained by the enrichment coordinators, they have there! I definitely recommend this assisted living For anyone who is looking for memory care or assisted or independent living!

⚠️ If I Could Give Zero Stars, I Would. Please do not place your elderly parent or loved one at The Gardens at Marysville. Our experience has been extremely disappointing and, at times, alarming. We moved our mother into this facility about a year ago and informed staff that she needed to be transferred to memory care as soon as a space was available. We were told she would be placed on the waiting list, and we were even given a tour of the memory care unit by the sales staff. Now, they are claiming that we removed her from the list because they decided she didn't need memory care—without ever speaking to us or honoring the medical and family input. One of the most troubling issues is safety. My mother is a smoker, and the facility backs up to a Fred Meyer store. We found out that she was walking there alone daily to buy cigarettes. We immediately requested that she only go out in the company of staff or a group, and were reassured this would be enforced. Yet, shortly after, my mother called us from Fred Meyer—alone again—after being given a key to the gate by the facility. Due to ongoing neglect, we had to hire outside hospice care to ensure she was showering, wearing clean clothes, and getting basic care. Her apartment frequently smells like urine, and the rooms are barely cleaned. It is absolutely unacceptable. The administration staff come off like used car salespeople—telling you what you want to hear with no follow-through. I was told someone would always be at the front desk from 7am to 7pm, but 90% of the time, no one is there. It even took them six months to add her name to the sign-in/out system. This facility seems to care more about money than the actual wellbeing of its residents. We will be filing formal complaints with the Better Business Bureau, state elder care regulators, and any other appropriate channels to make sure this doesn’t happen to other families.

⚠️ If I Could Give Zero Stars, I Would. Please do not place your elderly parent or loved one at The Gardens at Marysville. Our experience has been extremely disappointing and, at times, alarming. We moved our mother into this facility about a year ago and informed staff that she needed to be transferred to memory care as soon as a space was available. We were told she would be placed on the waiting list, and we were even given a tour of the memory care unit by the sales staff. Now, they are claiming that we removed her from the list because they decided she didn't need memory care—without ever speaking to us or honoring the medical and family input. One of the most troubling issues is safety. My mother is a smoker, and the facility backs up to a Fred Meyer store. We found out that she was walking there alone daily to buy cigarettes. We immediately requested that she only go out in the company of staff or a group, and were reassured this would be enforced. Yet, shortly after, my mother called us from Fred Meyer—alone again—after being given a key to the gate by the facility. Due to ongoing neglect, we had to hire outside hospice care to ensure she was showering, wearing clean clothes, and getting basic care. Her apartment frequently smells like urine, and the rooms are barely cleaned. It is absolutely unacceptable. The administration staff come off like used car salespeople—telling you what you want to hear with no follow-through. I was told someone would always be at the front desk from 7am to 7pm, but 90% of the time, no one is there. It even took them six months to add her name to the sign-in/out system. This facility seems to care more about money than the actual wellbeing of its residents. We will be filing formal complaints with the Better Business Bureau, state elder care regulators, and any other appropriate channels to make sure this doesn’t happen to other families.