The Hermitage

Great staff. My mother likes the freedom she is allowed that was not possible at home. It was a tough decision to transition her from her home to a care facility. We realize that her health will continue to decline and she will continue to fall and have accidents as she ages. Now, at least we know that there is always a caregiver close by to respond to her needs day and night. My wife directed an 80+ bed memory care unit early in her career and later consulted for the Alzheimer's Association. She has bee impressed with both the staff of the Hermitage as well as the Four Seasons Hospice team that cares for my mother.

Moved my father, who has Alzheimer's into this facility a couple of months ago from a place that wasn't tending carefully enough to his health. They have been friendly and responsive at all points--during planning, move-in, and getting my dad fixed up with the medical care he needed. It is easy to reach someone on the phone or to drop by and get help. They have gotten some tough feedback in the past, and it is clear they have gone to great pains to address it and keep the environment pleasant and safe.

For some individuals and families there may be some health care faculties that do not compare favorable with home sweet home. However, in some instances a health care facility such as a skilled, intermediate, assisted living, or memory care is the only alternative for providing the care needed by the loved one. In todays market the cost for sitters who come to the home can range between $20 and $43 per hour. If your are fortunate to locate sitters for $30 per hour, the cost for a 24 hour shift would be $720. One week would cost $5,040 and a month would cost $21,168. The Hermitage has staffing levels that must meet state mandated requirements for the number of residents served. Meals must meet nutritional requirements also mandated by the state. Employees have training to meet the needs of all residents and there are many programs available which benefit residents. No, the Hermitage is not like home, but it is a very good facility to be considered when it is not possible to care for a loved one at home. Jack Calloway Highlands

If I could leave a no star at this point I would. We moved my father in law there in March of 2021. At the beginning the facility was accommodating and bent over backwards to help us get him there and set up. We weren’t allowed in due to covid. We did not know how things were going on the inside. We assumed good. My father in law who is the easiest going man I know, never cross with anyone began being agitated and angry. We asked over and over to have a doctor come and adjust his medication to help him with this. It did not happen, this was over a month or two period of time. Then at one point they sent him to the VA to get checked out without telling us till they already had him in a vehicle to the VA. He was then brought back to the hermitage within a few days and immediately began being upset and agitated again. They again loaded a vehicle with all his belongings and said he’s not allowed back. Again this is after they were transporting him to the VA. The lack of communication is beyond frustrating. The lack of patience is upsetting. This is what the facility is supposed to do! Care for those with dementia kindly. I suspect things were going on that we didn’t know that caused the agitation in him. He hasn’t had an issue since being at the VA. Also have requested for our refund as he was only at the facility a partial time for March 2022. That was 3 weeks ago. They said it would be ready in 2 weeks. We need that money back for when we get him to another facility. He has had over $200 in a personal account. They said it was ready and would mail it today, we will see if it shows up, as the comment to me was I can’t control the mail. This is not how you treat a veteran who served his country, let alone an elderly man with dementia.

Awful. Room not cleaned on my father's arrival. Requests for any help fell on deaf ears. They lost my father's hearing aid the first week. We never had any problems with his hearing aid in 2 previous years of memory care facilities. Very rarely changed my father or made his bed. I did it. He is doing much better at a different facility. I don't think I have ever been as upset in my life as when I took him out after the proper 14 day notice and they not only pulled out payment for the rest of the month (which they refunded me) but they said I told them to put the room on hold for 4 days (why would I do that when I was taking him out?). They said they would give me a refund on this, but it has been nearly 3 months and they won't give it and refuse to discuss it with me anymore. Adding to review. This facility always states to give them a call if there is a complaint that is negative. Of course, I did. They admitted I was overcharged but said it was too "complicated" to give me a refund. Thankfully Dad has been out of there for 2 years