The Landing at Stone Oak

Response from the owner

We are sorry to read your comments. Since Seasons assumed management of this community, we have made significant investments to improve the quality of care, staffing, housekeeping, dining, and the overall resident experience. Today, we maintain one of the highest staffing ratios in the area, with approximately one caregiver for every 4–5 residents, allowing us to provide personalized attention and timely care. We have also implemented additional fall prevention measures, and our fall rates have decreased. Our community is clean, smells fresh, and we have received many compliments from residents and families regarding the quality of our meals and the overall environment. Based on your review, it does not appear that you currently have a loved one residing in our community. While visitors may occasionally observe a bruise on a resident, they may not know the medical history or circumstances behind it. In memory care, bruising can occur for many reasons, including fragile skin, medications, or accidental contact. Every unexplained bruise is documented, assessed by our licensed nursing staff, investigated according to our policies, and reported when required by state regulations. We take every concern regarding resident safety seriously. If you have firsthand knowledge of a specific incident, we encourage you to contact our Executive Director directly so we can investigate thoroughly. We are also proud of our diverse and compassionate team. Every staff member is trained to provide respectful, high-quality care and to communicate effectively with residents and families. We remain committed to providing exceptional care, dignity, and a safe environment for every resident. We welcome prospective families to visit our community, meet our team, and see firsthand the quality of care, staffing, cleanliness, and atmosphere we provide every day.

Response from the owner

We are sorry to hear about your perception of our community. Providing compassionate, high-quality care in a safe environment is our highest priority. Since Seasons assumed management, we have made significant improvements throughout the community, including maintaining one of the highest staffing ratios in the area, with approximately one caregiver for every 4–5 residents. We have enhanced housekeeping, improved dining services, reduced fall rates through additional safety measures, and continue to invest in the comfort and well-being of our residents. We are proud of our diverse team of caregivers. Many are bilingual, which allows us to care for residents and families from different backgrounds. All staff members receive training to communicate effectively and provide quality care, and our residents' needs are always met. Regarding your comment about staff arguing, professionalism is an expectation of every employee. If an isolated incident occurred, we would appreciate the opportunity to investigate it. Unfortunately, your review does not provide any details that would allow us to do so. Based on your review, it does not appear that you currently have a loved one residing in our community. If you were a visitor and witnessed something of concern, we encourage you to contact our Executive Director directly so we can review the matter. We take every concern seriously and address issues promptly. We invite prospective families to visit our community, meet our team, and see firsthand the quality of care, cleanliness, staffing, and welcoming environment we provide every day.

Response from the owner

We are sorry that your experience did not meet your expectations. Since Seasons assumed ownership, we have invested significantly in improving every aspect of our community. We have increased staffing to one of the highest caregiver-to-resident ratios in the area, with approximately one caregiver for every 4–5 residents. We have enhanced housekeeping, improved our dining program, implemented additional fall prevention measures, and worked diligently to create a clean, welcoming, and homelike environment for our residents. We respect every family's decision regarding the care of their loved one. However, we are proud of the improvements that have been made and of the compassionate care our team provides every day. We encourage prospective families to visit our community, speak with our residents' families, meet our caregivers, and see firsthand the quality of care, cleanliness, staffing, and atmosphere that Seasons provides. We remain committed to treating every resident with dignity, respect, and compassion.

Response from the owner

Thank you, Lisette, for your wonderful feedback! We're delighted to know you appreciate our commitment to high-quality care. Our team looks forward to providing a nurturing environment for all residents. Thank you, The Landing at Stone Oak Team