The Oaks at Belmont

Over the past couple of years, my Mother has had two respite stays and is now a resident in the memory care section of the Oaks at Belmont. My family and I continue to be very pleased with the care and comfort provided by the staff. They make extra effort to keep us informed, to assist with resolution of any issues, and to provide her with reassurance during her difficult moments. The facility is well maintained (inside and out), and daily activities and services are available for residents, along with other planned events open to families and friends. We have been very satisfied with our choice of The Oaks at Belmont.

Review for Legacy Lane at The Oaks at Belmont Our family has been very grateful for the care our father has received at Legacy Lane at The Oaks at Belmont. The staff has cared for him with kindness, compassion, and respect, giving us confidence that he is in good hands. What has meant just as much is the support they have shown our mother throughout this journey. Their patience, encouragement, and genuine concern for both of our parents have been a tremendous blessing to our family. The caregivers and staff are compassionate, attentive, and committed to providing quality long-term care. We truly appreciate everything they do and would confidently recommend Legacy Lane at The Oaks at Belmont to anyone looking for a caring place for a loved one

I had a family member who was recently in this facility due to suddenly becoming incredibly sick. They have been barely eating, speaking, and it is painful to sit for long periods of time. While looking at charting, nurses were putting down that they were eating at least 80% of their meals, when they were only having a few small bites and barely drinking. When it was time for pt, they had this family member in a wheelchair for hours while they were in immense pain, only to find out the nurses haven’t noticed the family member. One of the nurses got slightly hostile with a different family member visiting to the point where they had the visiting family member in tears. This is an incredibly stressful time where nurses are telling our family completely different information that didn’t add up, and it feels as if they viewed my family member as an inconvenience for being in their facility.

Our family has mixed feelings about our experience with this facility. On one hand, the clinical staff were okay. Following a stroke, our family member needed careful attention to transition back toward the next phase of care, and the nursing team consistently provided compassionate, patient-centered care. They made a difficult situation much easier to bear, and we are incredibly grateful for their dedication. Unfortunately, the experience was deeply tarnished by the social work department. During a discharge planning conversation, the social worker made highly inappropriate and insulting remarks, explicitly stating to us that the facility "was not making money" off our family member and pointing out that they came from a HUD-subsidized home. This financial cynicism and bias was not only deeply unprofessional, but it also completely ignored the reality of the situation: our family member was living entirely independently prior to the stroke and was there strictly for short-term rehabilitation to regain that independence. To reduce a patient's recovery and dignity down to a profit margin and housing status is unacceptable. We would recommend this center for the high quality of its nursing staff, but management seriously needs to address the empathy, professionalism, and ethics of its administrative and social work team.