The Rivers Assisted Living

Unsafe discharge practices and severe neglect. From day one, this facility prioritized insurance company cost-cutting over patient recovery. Instead of focusing on rehabilitation, administration harassed us daily with aggressive phone calls demanding discharge before it was medically safe.The actual medical and rehabilitative care is sub-standard. Patients are offered minimal therapy sessions, far below what is required for recovery. Furthermore, basic needs are ignored: the food is borderline inedible and general staff service is incredibly poor. They operate like a clearinghouse to save insurance companies money rather than a healthcare facility meant to make people well. Avoid this place at all costs; it needs a formal state investigation.

I wish there was a way to give negative ratings. If someone you love is considering this place, do whatever it take to change their mind. They will thank you later. I promise you that this is the worst available option.

⸻ My mother was a resident at this facility for only two weeks, and during that time she fell three separate times. After the third fall, we removed her the very next day due to serious concerns for her safety. The overall condition of the facility was also very concerning. It was uninviting and had a persistent unpleasant odor. Even more troubling was that we did not feel my mother was treated with the dignity and respect she deserved. This experience raised significant concerns about both the level of care and the environment. Based on what we observed in a very short period of time, I would strongly caution anyone considering placing a loved one here to look carefully at other options.