The Waterford at Virginia Beach

We have had very positive experiences at The Waterford. My brother is well cared for in the memory unit and the staff is great.

We have had very positive experiences at The Waterford. My brother is well cared for in the memory unit and the staff is great.

Today I enjoyed playing cornhole with 3 residents in Magnolia Trails. Later in the afternoon everyone enjoyed pumpkin milkshakes during a food demo by Rainey. I love the way family members and friends are always welcome and included!

Admittedly this review is based on one communication with the Waterford but it really got under my skin and they wouldn’t hear me out so I’m posting to vent but also in hopes that they might update and adjust some policies. My siblings and I do not have a strong relationship but they live closer and are more “in charge” of my mother’s care. Until this stage of life I have always been her person but I moved away and now don’t get to serve that role. I called to check on my mom and was told she was not at the facility but in the hospital and there was nothing they could tell me because they can’t verify who I am. I could tell them and any and everything about my mom. We are besties but they wouldn’t budge. On the one hand, i appreciate the security but I should be able to prove I’m her daughter and get information on her care and whereabouts. Led me into a complete panic attack to call and learn she was hospitalized and I had no way of even knowing if she was alive.

I am concerned about some procedures and methods and would like to sit down and discuss my concerns. I do not want to post my concerns here. I would appreciate an appointment if possible. I have included pictures of a wheelchair in resident’s room. The gown, the wheelchair and facecloth does not belong here. Does that mean someone came in this room, took a shower and left gown and wheelchair in the room!?!? Another client came in room to use bathroom, but missed the toilet and used the floor!! This is very disturbing!!