The Wellington at Lake Manassas

Send your family here if you want them sitting in their own urine and bowel movements for hours at a time! A great deal of the 5 star reviews are of people who don't live here, and don't have family here either. No one checks the pendent necklaces that calls for nurse assistants to make sure they all work properly. People with severe depression, or memory loss don't get checked on unless they press the button that might not even work. There is only one nurse Clara here juggling all three floors of over a hundred some people, the nurse above her is never to be seen checking on people, and the nurse assistants know that, and get away with scanning necklaces, and walking right back out the residents room, without changing them or offering them water. The nurse assistants are understaffed and don't have the help they need to help heavier weighted people get their bathroom and shower needs met in timely manner. Too many staff members have language barriers not understanding or speaking clear English. Residents in the hallways with hearing aides have to repeat themselves multiple times, and then cannot hear a clear response with hearing aides on from staff, making simple communication miserable, I can only imagine if it was an emergency. A fancy looking place doesn't mean safe, or comfortable. New residents are offered the service of hanging pictures on the wall for 25 dollars or more per 15 minutes it takes to do so, on top of all the other fees. The washing machine combo, as everyone here with one knows now, the machine takes 4 hours just to wash and dry one small load of laundry, and doesn't dry the clothes thoroughly. Housekeeping comes once a week for laundry and cleaning, anything before or after that will be a extra fee. To find a open machine available in the residents washing machine room is a hit or miss, you may have to check several times a day just to squeeze one load in. Other bad reviews are pushed to mingle at the bottom so they are hidden and hard to find. The miniature size provided water bottles were at least deer park good quality to hydrate the elders, now they switched them to not good tasting Pure life low quality ones.

Send your family here if you want them sitting in their own urine and bowel movements for hours at a time! A great deal of the 5 star reviews are of people who don't live here, and don't have family here either. No one checks the pendent necklaces that calls for nurse assistants to make sure they all work properly. People with severe depression, or memory loss don't get checked on unless they press the button that might not even work. There is only one nurse Clara here juggling all three floors of over a hundred some people, the nurse above her is never to be seen checking on people, and the nurse assistants know that, and get away with scanning necklaces, and walking right back out the residents room, without changing them or offering them water. The nurse assistants are understaffed and don't have the help they need to help heavier weighted people get their bathroom and shower needs met in timely manner. Too many staff members have language barriers not understanding or speaking clear English. Residents in the hallways with hearing aides have to repeat themselves multiple times, and then cannot hear a clear response with hearing aides on from staff, making simple communication miserable, I can only imagine if it was an emergency. A fancy looking place doesn't mean safe, or comfortable. New residents are offered the service of hanging pictures on the wall for 25 dollars or more per 15 minutes it takes to do so, on top of all the other fees. The washing machine combo, as everyone here with one knows now, the machine takes 4 hours just to wash and dry one small load of laundry, and doesn't dry the clothes thoroughly. Housekeeping comes once a week for laundry and cleaning, anything before or after that will be a extra fee. To find a open machine available in the residents washing machine room is a hit or miss, you may have to check several times a day just to squeeze one load in. Other bad reviews are pushed to mingle at the bottom so they are hidden and hard to find. The miniature size provided water bottles were at least deer park good quality to hydrate the elders, now they switched them to not good tasting Pure life low quality ones.

We chose The Wellington at Lake Manassas for the assisted living needs of our family member and could not be more pleased. The facility is beautiful, clean and homey. The residents are happy, welcoming and well-cared for yet as independent as they choose to be. The food is always fresh and tasty, and there are a wide variety of activities for all interests. Most of all, the staff is amazing! They are friendly, always smiling, willing to help and truly know and care about each of the residents. The Wellington is not just a place to live, it is a vibrant community!

We chose The Wellington at Lake Manassas for the assisted living needs of our family member and could not be more pleased. The facility is beautiful, clean and homey. The residents are happy, welcoming and well-cared for yet as independent as they choose to be. The food is always fresh and tasty, and there are a wide variety of activities for all interests. Most of all, the staff is amazing! They are friendly, always smiling, willing to help and truly know and care about each of the residents. The Wellington is not just a place to live, it is a vibrant community!

My parents lived at The Wellington for six months and if I could leave 0 stars, I would. Since the day they moved in, I thought the attention and care was minimal at best. Since I moved them to another residence, it's night and day how attentive, kind and caring the staff are and I realize that this is how it is supposed to be and we shouldn't be settling for anything less. The food was consistently low quality, no one from housekeeping and maintenance to the executive director responds to emails and phone calls in a timely manner. The executive director doesn't bother to respond at all. My parents were never provided with an orientation to the residence, it would take a minimum of 15 minutes for an aide to come after my parent would ring her pendant and then the aide would come and say she would return to take care of whatever was needed and then never come back. Housekeeping for the first 5 months was awful. I would clean their apt when I went to visit. It wasn't until the last month that they were there, the housekeeper was thorough and kind. Clothing was taken to wash even though we didn't pay for laundry services never to be seen again. If anything needed to be repaired in the apt, it would take weeks to be resolved. It is difficult to reach anyone at the front desk. It often goes directly to voicemail and then never returned. It's a shame because the building is lovely, but I just couldn't leave my parents in a place where I felt absolutely no one cared.