The Willows Assisted Living #4

The Willows has been a wonderful place for our loved one. While no home is ever perfect, Nora and Elizabeth truly go above and beyond. They are attentive, very present, and easy to get ahold of whenever needed. The care provided is wonderful, and if any issues do arise, they are addressed promptly and professionally. The food served in the dining area is very good, and there are enjoyable activities that keep residents engaged and involved. It brings a lot of peace of mind knowing our loved one is in a place where communication, care, and quality of life are clearly a priority. We are very grateful for the team at The Willows.

I AM TIRED OF THE STAFF HURTING MY MOTHER-IN-LAW! She has told me that on THREE separate occasions, the staff mishandled her and injured her. And then the staff has the NERVE to tell me to ask my mother-in-law to be kinder to the staff. That is WILDY INAPPROPRIATE. Shame on this facility! Act like adults! Edit: it has been a month since my review and NOTHING has improved. The staff is straight rude to my mother-in-law and when she told the employee that she didn’t need to get sassy with her, THE EMPLOYEE ARGUED that she wasn’t being sassy, instead of apologizing that she didn’t mean for it to come off that way. I’m sorry, but it is not up to the employee to decide how she is treating people when she is not on the receiving end of it. I’m sure if I raised my voice they would say that I’m angry and yelling so I can’t just claim that I’m not doing that, right? Actually, come to think of it. An employee DID raise their voice at by her, and when I said that I won’t be yelled at, SHE CONTINUED TO YELL, said she wasn’t yelling and that I was yelling at her, but I did not raise my voice, I just matched her ugly energy. But, that’s cool. I’ll just start snapping at the staff and treat them how they are treating others since I can decide how people perceive my actions. Since you all think that’s ok. SERIOUSLY. Grow up and take your job seriously. You’re supposed to be compassionate, not a bunch of miserable jerks. I hope your loved ones never get sent to a facility and treated that way. You wouldn’t like it either.

Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation. Rough with patients no locks on the doors… insane we have to pay for this service as well as provide our own medical equipment. The management doesn’t care at all not one apology in the conversation just excuses. Not to mention the night supervisor grabbing her boyfriend/whomever to stare in the window to try to intimidate me. I’m doing everything I can to get my mother outta of this place don’t let this place mistreat yours!

I recently moved my mom to the dementia/memory care unit of the Willows, as she she was not getting the necessary care at the prior facility. The wing she is in has just completed some updates and refurbishment. The food is cooked on the premises, not brought in from a service, and it’s quite good. They hired a new assistant director who appears to be on top of things, returns my calls and is always willing to help. The caregiver staff is kind, thoughtful, empathetic, patient and so far has treated my mom with the respect and dignity she deserves. Mom seems to be relatively content. I would recommend the Willow for your loved one

I moved my mom and dad in the willows about 2 years ago. The staff is very caring - its a comfortable, safe place. My mom loves it there (my dad passed recently). There's alot of activities to keep residents busy, there's a quarterly family night that is wonderful. Its no wonder there is a waiting list - I wouldn't hesitate to move a loved one to the Willows!