Village at Cook Springs Specialty Care Assisted Living Facility

A very close friend(18+yrs) was in this nursing facility. She had been in the Independent Living for maybe a year when they found her deceased in her room. My friend doesn't have any family except an estranged brother and a 93 yr old Stepdad. I've been all she's had since 2015 when I started driving back and forth to GA taking care of her, then I moved her to AL with me. Anyway, long story short and without saying the name of the person(Director of Marketing) was very rude and treated me like a nobody. Since my friend didn't have any family, I had asked if they would get me a # out of her phone so I could let her StepDad's caregiver know and she told me no. They would look through that after 10 days. Now let me say, my friend was in contact with the care giver weekly so I really thought she needed to know. I understand there are laws but this person was so cold hearted and could careless about anyones feelings. While I was there, a few of the residents let it be known about their feelings towards the person as well. Please check on anyone you have there and talk to them about this person. She shouldn't be allowed to think she has that much control over anything. Being in her position, she should show more concern and know a little more about the people who come there.

This "nursing home" has a farm with animals to interact with; most comforting if you have country background and are family orientated. The quality of care, cleanliness of the facility, tastiness of food, and professionalism among the staff is a 10/10. Highly recommend.

The Village at Cook Springs will never lay a hand on my father ever again. They failed to give him all of the medicine that I sent over there and is on his chart that he's supposed to get. They didn't give him his breathing treatments. And they didn't give him all of his nerve pills for his trigeminal neuralgia. And I'm still going through his medicine to find out what's left that they didn't give him all of. Oh and they didn't give him his antibiotics for his UTI. But at the end of the week I get a call that he's in the hospital and the emergency room with the flu. Well I wonder why. If you care about your loved one do not send them to this so-called nursing home. They don't follow the medicine plan. And I understand that nurses are overworked and there's too many patients per nurse. I've Got Friends in the nursing field. And they complained about how hard it is. But they did their job and they did a good job. So why patients are being neglected at this place I don't know. One last thing, the rooms and the floors are dirty. So if you're looking for some place that is clean, this is not the place. And it fools you because when you come in the front it looks like a nice place.

If you have a friend or family member who has been placed at Cook Springs Nursing Home, check on them daily!!!! My sister and I removed Mom this morning. They had to be told to empty her catheter, would walk in and hand her pills to her and walk away, Mom would drop some and they were crushed by her wheel chair, 1st shift blames 3rd shift and vice versa. The Director vows this isn't a regular occurrence, though the Google reviews say otherwise. He assured me she wouldn't be neglected only for my sister to have to go in and change her bed sheets the very next day. This place is filled with incompetence from the top to the bottom! The issues I stated above are only a small portion of the myriad of issues.

I was there yesterday visiting some extended family who has been there for several years and it was a great atmosphere. When I arrived the Denise greeted me with a smile and showed me where to go. I saw Kim and she is always helpful and encouraging and patient focused. I also saw Jackson who knows his clients personally and communicates as such. Thanks Cooks Springs for all you do to care for our elderly. Touching Hearts at Home