VILLAGE GREEN ALZHEIMER'S CARE HOME LLC

I’m extremely disappointed with the quality of care and professionalism at Village Green in Cypress. From what I’ve witnessed during visits, the management and staff are frequently eating in plain view of residents or on their phones, even during times when attention should clearly be directed toward patient care. It gives the impression that residents’ needs are not the priority. The facility itself is not well-kept with common areas often look dirty or neglected, and there’s little sense of urgency or attention to cleanliness or resident comfort. I’ve also had direct disagreements with Amber, one of the managers, regarding concerns about care and communication, which were not handled professionally. Additionally, there is a staff member named Dee who has been especially disrespectful to not just to me, but to my great-grandfather as well. She makes rude faces and has a dismissive attitude, rarely checking in on him unless prompted. It’s incredibly disheartening to see someone in a caregiving role treat elderly residents with such a lack of compassion. I had hoped for a safe, supportive environment for my loved one, but based on what I’ve seen, I cannot recommend this facility to other families.

My 78 year old dad lived at Village Green due to his Parkinson’s disability. I can not say enough wonderful things about the staff and his care. They went above and beyond to make him feel comfortable, safe, loved, and supported. Communication was top notch, and he loved the home cooked meals. They also went above and beyond to make family and visitors comfortable and supported. After he was transferred for unforeseen circumstances, they continued to visit him at his new place, as well as invite him to family celebrations like Father’s Day brunch. 5 stars all around

Village Green is a warm, loving community. The staff is amazing, very polite and approachable. They treat all the residents like family. The manager Nikki is so helpful and is always willing to go above and beyond.

Village Green Cypress is an amazing facility. I moved my husband there from a personal care home and I cannot express how much we have been blessed. He is well taken care of, they care for him like he is a member of their own family. When you walk in, you feel welcomed by the warm environment and always being greeted when I arrive. Best of all, it is not a big facility that your loved one would get lost in. It is small enough that the caregivers are never very far from the residents. So thankful that we found Village Green Cypress!!!

My mother has been at this facility for over two years. She is currently in her upper 90's; however, there are others there who are much younger. Although I do not have another facility to compare Village Green with, I have been very pleased with the care there. I have heard stories from other family members of their heartaches with other facilities, and I feel blessed we chose Village Green right from the start. The caregivers there are wonderful, and although, there has been some turn over in them, many have been there since the facility opened. They seem to be lovingly focused on the tasks at hand. My mother does not complain about the meals or any of the caregivers, which makes me feel happy about the choice I made for her. I believe the organization is well run and that they put the needs of the clients first.