Villar, Marylin

Tanya the manager is the most unethical, unprofessional person I have ever encountered. She tried gaslighting me and lying to cover up her incompetence. This place is horrible. Find somewhere else to live. I did. They don't care about your safety or wellbeing as a resident. They are only money hungry and cheap when it comes to the upkeep. They hire a bunch of under qualified cheap labor workers who do nothing but sleep and smoke while they should be working.

The washer in my family and I’s unit have been acting up for a while now. When I did a work order this past week, one guy from the maintenance crew came to check it out. Not long after, he called up some of the other crew members, and had about five of them working on our dryer. Forever grateful for the amount of hard work and patience they had trying to fix our appliance. Unfortunately, I did not get their names, but thank you guys so much! The dryer is working really well now. God bless🙏🏻❤️.

When I first moved in, I was impressed by the peaceful atmosphere and well-maintained appearance of the community. Unfortunately, that positive first impression didn’t last. Despite being told my unit had been professionally cleaned, I discovered roaches behind the fridge and dog food behind the washer and dryer during my own deep cleaning. The pool—one of the main advertised amenities—is always closed for some type of maintenance or damages. Living here felt restrictive rather than comfortable. Grilling is prohibited, and management enforces overly strict rules about what you can have on your own porch—including everyday items like chairs, plants, or shoes. We couldn’t even put up lights for Christmas or Halloween. Communication with the staff is another major issue. Phone calls are rarely answered, forcing residents to rely on email or in-person visits. They use the towing company VIP towing and my car was towed when I had my sticker in my car and I was told by the towing company I could come get MY CAR WHEN MY STICKER WAS IN THE WINDOW. Our move-out experience was the final straw. During our pre-move-out inspection, a staff member (Jasmine, I believe) told us everything we need to do and have replaced. She told us not to worry about the carpet since we had lived there for three years and the previous tenants had lived there even for however long so it probably would need to be replaced. We hired a professional cleaner, but a stain left by toilet cleaner couldn’t be removed despite multiple efforts from the cleaner and ourself so we left it thinking it would be okay. During our final inspection, we were told everything looked good besides the carpet (which we were told NOT to worry about) and the bathroom ( the toilet had a stain from us using the toilet cleaners) We were hit with a $150 charge to clean the carpet and after we told Jasmine we wouldn’t have to get the carpet cleaned cause it needed to be replaced she told us she had to go back to look at her notes. She also told us she would have to charge us an outrageous $230 to clean a single toilet. When we asked for the contact info of the cleaning company they use so we could see what cleaning products they used for toilet’s , they refused to share it. After that we were frustrated and tried speaking with a manager, but they wouldn’t come out—claiming they were “working on deposits.” After getting new cleaning products for the toilet recommended by another resident and Jamie herself, my boyfriend asked if Jasmine could return for a re-inspection and she said she would come at 3:30 cause she had another client to go to but all she did was go in the office. We ended up calling the police cause all we wanted to do was for them to come check out the apartment so I could return the key. I didn’t feel comfortable giving them anything without any paperwork saying we were cleared and they try to keep my deposit and say we were charged for something but they said it was a civil matter and it was nothing they could do, Jasmine finally came out asking if there was an issue and was like she was ready when she seen us talking to the police. If you have other housing options, take them. These apartments are not worth the stress or the poor communication.

I wish I could leave a good review but after a year of living here, my overall review is this: they suck every penny from you. For example, water, sewer, and trash are “included” in the rent but what they don’t tell you upon signing is that it is added to your rent by a third party. When you are billed by that third party there is no evidence of your water usage and sewer and trash fluctuate. When you inquire at the office about these charges they don’t have an answer—they give you a runaround. Once the sprinklers were running for 3 days straight and because of that we get billed for it. The pool and gym are always “under repair”. We’ve been here a year and we’ve only gone to the gym once because it’s often vandalized. Neighborhood kids also vandalize the pool and throw chickens into the pool. I will mention that their maintenance is quick but you have to request if it’s urgent. Our water heater broke once and they told me in an email that I had to wait till Monday. There’s no manager on site—if there is they don’t answer their emergency hotline. Cherise at the office is also the only one who is proactive in getting things done. Paea and Mary Jane never have clear answers—as if they don’t know what they’re doing. It’s disappointing. We’ve been told one thing and then they’ll change it. On our lease it says month to month will be the same but then they came back at us with a notice saying they’re raising our rent. They also don’t read the lease, so read yours cause they’ll tell you different things. Also, they didn’t even give us a letter about renewing, WE HAD TO ASK, unlike what they told us on the email. Sharing emails here as proof and you can decide for yourself. We also saw our neighbor just die out in the parking lot, so we’re traumatized by that. Not to mention the multiple times someone tried to break in to our unit. AGAIN, it’s a HOT MESS! I’m surprised there isn’t a lawsuit with all the things they do. If you can find some place else, do so. They only care about you before you sign that lease—afterwards, good luck.

I just want to say that the property overall is dated. The pool is always closed because of vandalism. Same with the gym. It's not management's fault. Just need better security and facilities. Other than that the place is nice. The staff are really helpful. Needed a replacement dryer because the one in the apartment stopped working. Jasmin was amazing and communicated everything with my boyfriend and I. She even came to our place to see the broken dryer and when the new one was installed. Strong and helpful lady, a real asset to this place. The lady up front has always been nice and helpful. Just hard to get in touch with sometimes. The new assistant manager I can't remember her name, she is very helpful and knowledgeable. We like all the staff here. Thank you Jasmin for helping us with our dryer.