VIP LIVING CENTER IRVING

The two female staff members who answered the phone today (9/8 around 2:30PM) were extremely unprofessional. When I asked about availability, their only response was, “No, they’re not here, bye,” before hanging up. This level of rudeness and lack of basic communication is unacceptable for a facility that families are trusting with care.

Not long ago, VIP Living Center in Irving TX was for our family a safe haven in a storm. Having suffered inadequate care at other facilities brought about an intense focus on our part to find a satisfactory provider for mom during her recovery from multiple health issues. Bing and his staff truly exhibit what is described in detail on their website. The explanation of services and attitudes are entirely accurate with no exaggeration. Many older people are set in their ways and may find any change to their lives unsettling, but this care home masterfully covers all the critical issues with first kindness and then a complete and genuine regard for comfort and cleanliness. Safety and a pleasant atmosphere are not lacking in any regard. Professional respect for the staff by management is evident and allows each member to be at their best when interacting with resident patients. We were more than comforted to experience the large windows of access for visitation and never felt as we were not welcome or that anything was being hidden from us regarding the true level of care provided regularly. Mom recovered in part I believe due to the high quality of care provided at VIP Living Center and she was able to return home. Should another incident occur or when we reach that final season of life when a care facility is necessary, we only hope that Bing and his staff will be available to receive us with the same diligent and loving methods we experienced for many months. Last but not least is that we found Bing himself to be a hands on manager and therefore fully aware of the true nature of care being provided. He chooses to be available and introduces pleasant gestures of kindness as a an unexpected surprise to the staff and residents which always brought about good cheer to people doing their best to deal with life and hardships. My sincere thanks and gratitude to Bing and staff.

My father was at VIP for 1 year. The care he received was very compassionate & well attended to his needs. John & Jillian communicate with the family during the most difficult times of life when adult children are making very hard decisions to care for an elderly parent. VIP is a very comfortable home setting when you have to move a parent out of their own personal home. I feel the care is very good due to the number of residents to staff ratio. Juanita, Bertha, Sherry & Gabbie (and all others - sorry I forget the names) do excellent work and attend to each resident with a touch of very personal care!!! The staff gets to know the residents very well. Families spend a lot of time around the dining room table getting to know everyone. The residents get spoiled with the ice cream treats, fresh fruits & veggies! The holidays are a festive time of year with lots of social interaction for the residents. The home & staff are very warm & inviting. My aunt was also a previous resident of VIP. So how much more can I say being a REPEAT CUSTOMER!!!

We have used VIP Living Center for long term care for my aunt and my father. I know Texas ranks very low in nursing home care. We wanted the best possible care for our family and we visited every care center in and around Irving, TX. Our first rule of thumb was if we walked into a facility and we wouldn't stay there, why would we place our family there? I can truthfully tell you that myself and my sister are probably the most demanding clients they have ever had. The care there is excellent. It is not the most fancy facility, but the staff gives excellent care and you can visit your loved one as much as you want whenever you want. We checked on our aunt and dad everyday 7 days a week. They do well feed and bathe their patients. This does not happen in all other facilities. The staff can be called at anytime with questions or suggestions. It is a family style atmosphere and I believe that is best. It is the next best thing to having your family member at home. I have been in healthcare 30 years and if I needed a facility, I would certainly not hesitate to go there.

A friend told me about the great care her mother received at VIP Living Center. As a result, both of my parents were given loving care and individualized attention from the staff. The word "staff" doesn't do them justice as they are more like a family. I actually miss going there because they were so nice! Plus, my parents enjoyed the home like environment over a more "traditional" assisted living facility. I would highly recommend them to anyone looking for a secure, loving and safe place for your loved ones.