Viva Memory Care at Chesapeake

ZERO STARS I went to see family and During my time there, I personally observed serious concerns regarding resident care, building conditions, and management practices. The building itself often felt neglected, and there were ongoing maintenance issues that created an unhealthy and depressing environment for residents. In my opinion, the overall atmosphere did not reflect the level of dignity and compassion that memory care residents deserve. I was also deeply concerned about how some residents and families were treated. I witnessed interactions that I felt were emotionally harmful and dismissive. These experiences were troubling. Families considering this facility should ask detailed questions, visit frequently at different times of day, and carefully monitor their loved ones’ well-being. Residents in memory care are vulnerable and deserve attentive, respectful, and safe treatment. I sincerely hope improvements are made.

My mom's friend is a resident in this community. The administration and staff has been nothing but amazing to her from the first day she arrived. I know the administration is all new but they are doing a great job! The atmosphere has changed for the positive and the residents seem much happier. Thank you for really taking care of my mom's best friend.You are appreciated and your kindness does not go unnoticed.

If I could give this place a zero rating, I would do thar. Right from the first there was problems. we went a couple days ahead of time and prepared his room.But when we got there to move him in the roommate had removed all of the bedding and bed spread and pillows from his bed.And it was stripped down to nothing. When we ask staff about it, they had no idea.But we finally found it in the roommates laundry basket. That was just the beginning. Because every day, his things were disappearing. He was only there six days and his hearring aids disappeared, his dentures disappeared from the container, the recliner cover with little pockets in it disappeared from the.Recliner, new towels that we had taken for him disappeared. We told staff about this numerous times and they never found any of the items. On his third day, there, his wife asked if they could give him a bath and they said they didn't have time. When he went in there, he could walk and even navigate stairs. Six days later, after being found outside by family members in eighty five degree, heat with a jacket and hat on he is unable to walk or feed himself.And is totally bedridden.This is just a little bit of what we experienced, but google won't let us post the whole review because it was so long. I would never recommend this place to anyone.

If you are planning on putting your loved one in Viva Memory Center you may want to know some things. Do not worry about having enough clothes for them or labeling the clothes. All the residents share clothes even if they are too small or too large. You may never find your loved one’s clothes. If your loved one is a messy eater their clothes may not be changed all day. Your loved one may never be wearing shoes because shoes are lost on a regular basis, even if they are labeled. Do not send any sentimental items with your loved one because you will likely never see them again because the residents are allowed to “shop” in each others’ rooms. Do not be surprised at some of the language the staff uses around the residents. Monitor all medications your loved one will be on because sometimes additional medications might be prescribed for behavioral issues. If your loved one is a fall risk they will be sent to Chesapeake Regional for any reason the staff finds them on the floor for a seen or unseen fall. There they will receive a CT scan for each fall. Medical Transport runs about $300 a trip. If you need to speak to administration plan on waiting for a response as they are not readily available. There is no number for the regional office if you have a concern about the facility. If you are planning for your relative to be at this facility for end of life care, they are not a “nursing facility” and cannot provide that care.

Nanni’s room was very clean. They were very attentive to the needs of those in the west wing where I was visiting. Raven and Coco rock! Most all of them do. I’ve just forgotten their names.