Waltonwood at Providence

My mother resided on the Independent Living side of the property for 5 years. She enjoyed living there. There were a few hiccups along the way but all in all the people were good to her. I’m writing this review because of what happened when she got sick and ultimately moved into long term care at a different facility. Waltonwood does not offer long term care. I realize Waltonwood is a business but it is a business that is based on resident care. My mom deteriorated very quickly and died one month after being taken to the hospital. No one at Waltonwood reached out to me once she died except to respond to an email, saying sorry to hear about your mom. In contrast, Wellmore’s long term care, where she only spent the last 15 days of her life sent a card, flowers and wind chimes with a picture of my mom to my home. I found Waltonwood’s response very disappointing. Even though she was a long term resident I was left with the feeling from Waltonwood of out of sight, out of mind.

Waltonwood has exceeded every expectation our family had for memory care!!! My aunt resides in the memory care neighborhood, and we could not be more grateful for the exceptional care she receives each day. The staff are patient, compassionate, loving, and genuinely dedicated to the well-being of every resident. From the caregivers to the nursing team, everyone treats residents with dignity, respect, and kindness. It is evident that they truly care about the people they serve. One aspect that has impressed us most is the way the staff actively engage residents through a wide variety of meaningful activities. My aunt is thriving in this environment, and it has been wonderful to see her remain involved, stimulated, and connected. The nursing staff consistently monitor and assess residents to ensure they are receiving the appropriate level of care as their needs change. They communicate closely with our family, welcome our input, and work collaboratively to implement new ideas and approaches that enhance my aunt’s quality of life. The dining experience is outstanding as well. The food is excellent, and menus are thoughtfully designed around residents’ preferences and nutritional needs. Most importantly, Waltonwood has given our family tremendous peace of mind. Knowing that my aunt is safe, cared for, and surrounded by compassionate professionals every day is an incredible blessing. We wholeheartedly recommend Waltonwood to any family seeking exceptional memory care for a loved one.

⸻ I recently visited Waltonwood Providence to spend time with a resident who is very dear to my heart. I make it a priority to visit as often as life allows, and while my personal visit with my loved one was lovely, I left feeling deeply unsettled by what I experienced within the building. Over the course of several visits, I have begun to notice concerning behavior that goes far beyond minor issues. During this most recent visit, I overheard multiple CNAs speaking inappropriately—not only about each other, but also about residents. The language used was vulgar, unprofessional, and completely unacceptable in a setting where compassion and respect should be the standard. At one point, I heard a CNA on the phone openly discussing a resident’s condition in a joking and dismissive manner, laughing with a friend about something that should be treated with dignity and privacy. Stating how she wouldn’t be able to get through her shift without her “Happy Juice”That moment, in particular, was incredibly disturbing. Additionally, I have overheard staff members speaking negatively about leadership, specifically mentioning that the executive director, John . As well as the RN Brittany gossiping about other employees currently working , but ones who have been let go as well. Whether these claims are true or not, the fact that such conversations are happening so openly in the workplace speaks volumes about the environment. I truly want to love Waltonwood, and I have tried to give the benefit of the doubt. However, I cannot ignore what I have consistently heard within these walls. It leaves me feeling ashamed, uncomfortable, and honestly embarrassed. Most of all, it makes me worry—if this is how residents are spoken about openly, what might be happening behind closed doors? I can’t help but wonder if my loved one could be subjected to the same level of disrespect. I hope this review is taken seriously, because the residents in your care deserve dignity, professionalism, and kindness at all times.

The staff at Waltonwood is very kind and attentive. They know every resident by name. Plenty of fun activities. Grounds are well maintained with lots of beautiful flowers. Also it’s being freshly renovated top to bottom! My mom feels at home and well cared for.