WASHINGTON HOME

My mom was at the Waterford in West Bend for a couple of years starting out in assisted living and then moving on to memory care. I can’t thank the girls enough for the love and care my mom received. I am forever grateful and they will always hold a special place in my heart.

We toured The Waterford at West Bend and were very impressed. The worker that showed us around was very kind and helpful, and you can tell she genuinely loves it there. If we move mom, we will definitely be considering this as our #1 choice!

This is an amazing and caring place, hands down. We’ve had 4 family and extended family members over the last 15 years stay here. It is always so difficult to face the reality that a loved one has reached their last phase of life and this facility & the staff are wonderful. Recently my Grandma (there from 2016-2020) raved about the food (especially bacon) and would fold laundry with the team. My aunt was there (2021- 2022) and received compassion and respect. I would play their piano over the holidays and the staff and residents would come out and sing. Really great memories. Highly recommended.

After having both my mother-in-law and sister-in-law be residents of The Waterford at West Bend, I have to praise them for the wonderful job that they do there. Our family was so pleased to see our loved ones be so well taken care of with kindness and dignity. There is such a warm welcoming atmosphere there and it made our family feel like we were part of their family, too. It is never an easy decision to know that your loved one needs more care than you are able to give, but Amber and the whole staff at The Waterford made the transition to their facility much easier.

There is a reason why we decided to have both my grandmas and my mom live here...it is because of the caring and empathetic staff and administrators. One of the most difficult decisions is to have to decide where your 68 year old mother needs to be placed because of dementia. The staff at Waterford made us feel like family and we knew our mom was well taken care of. My dad was there almost every day visiting and always shared with us how incredible the staff was. They loved my mom and we will forever be grateful to them. When one of my coworkers had a question about care for her mom, I reached out to Amber who called me and talked me through her questions even though this person was not looking at Waterford. I would highly recommend this place to anyone looking for a place for their loved one to feel safe, loved and cared for every single day.