WATERFORD AT LEVIS COMMONS THE

As far as I can see, my mother-in-law is receiving appropriate care. The Waterford is clean, & visitors are treated with kindness.

As far as I can see, my mother-in-law is receiving appropriate care. The Waterford is clean, & visitors are treated with kindness.

The tour director left me waiting for 20 minutes with no explanation or apology, and that was a HUGE turnoff. I understand that things come up, meeting run long, etc. Thats fine. But you damn well need to apologize after and offer some kind of an explanation. She didn't. Instead, she sauntered in 20 min late acting like that was our designated starting point. She didnt even bother giving the front desk a heads up when I first showed up (on time) and they let her know I was here. Very rude. The place itself seems very nice though. And I like that there are call buttons in the rooms and that everyone has a life alert type button included.

The tour director left me waiting for 20 minutes with no explanation or apology, and that was a HUGE turnoff. I understand that things come up, meeting run long, etc. Thats fine. But you damn well need to apologize after and offer some kind of an explanation. She didn't. Instead, she sauntered in 20 min late acting like that was our designated starting point. She didnt even bother giving the front desk a heads up when I first showed up (on time) and they let her know I was here. Very rude. The place itself seems very nice though. And I like that there are call buttons in the rooms and that everyone has a life alert type button included.

Beautiful, clean, home atmosphere; well managed with EXCELLENT caregivers and all staff. As an experienced RN, I am confident in my mother in law’s care, and attentive care, multiple options for socialization, and delicious nutritious