WESTMINSTER TERRACE

I recently visited this community and had a wonderful experience. From the moment I arrived, I was warmly welcomed by the staff. The facility was very clean, well maintained, and had a pleasant, fresh smell throughout. Everyone I encountered was friendly and helpful, which really made the visit feel comfortable and inviting. You can truly feel the care and pride they take in this community.

To the owners, Ive been here for 18 months & just returned from a 4 week hospital visit. Today was the first time I've read any of the W.T. reviews. I had a local large company for 34 years. I don't understand why Paul & Aaron ,both on your management team are giving you 5 star reviews. Don't get me wrong as most all here Have had Challenges with Carmen, & now Paul. I understand you are a for profit Business. With a little Investment & conversations Most issues can be resolved. I don't believe this is the place To air our dirty laundry... I Feel the owners Should have a meet & greet With some ( not all) residents here, to solve some of the same issues that come up every month. This place has many good things about it & many that need reviewing ... As what can & cannot be changed. Sorry to ramble, it's been a long day. You are welcome To call the receptionist here She can give you my pH # Thank you.... •Updated review: •Some of the staff are over the top compassionet, Others are 100% trying to save corporate $$$$ I wish there was opportunitys to discuss with corp. I wish mngt. Would meet to discuss ways to enhance the senior living experience here v.s just listening to the few here that they depend on keeping us quiet. As these reviews are answered by A.I. I'm assuming as my numberous emails get -0- attention. This will as well.

From day one, the staff welcomed us with open arms and made the entire transition smooth and stress-free. Everyone here from the caregivers to the front desk is compassionate and attentive. The facility is always clean, beautifully maintained, and has a warm, home like atmosphere. My mom’s room is spacious and comfortable, and the common areas are perfect for socializing. There’s always something going on, and the staff does a wonderful job keeping residents engaged and smiling. What really sets Westminster Terrace apart is the personalized care and excellent communication. They keep families in the loop and are always available to answer questions or provide updates. It gives us complete peace of mind knowing my mom is safe, cared for, and genuinely happy. If you want your loved one to be treated with dignity, compassion, and respect, this is the place.

As the granddaughter of a former resident at Westminster Terrace, I feel it’s important to share what my family and I witnessed, especially through FaceTime calls and security camera footage, during the time my grandmother lived there. At first, we had high hopes for this facility. The staff seemed supportive, and my family trusted this would be a safe place for my grandmother, who suffers from a cognitive disorder and needs a high level of care. Unfortunately, over time, that trust was completely broken. What I saw firsthand via video calls and security cameras was neglectful, heartbreaking, and honestly infuriating. Her room was constantly dirty, filthy floors, dust everywhere, and in one awful instance, a towel left over a diarrhea accident that was never cleaned up. It’s appalling that she lived in those conditions for months, and even more so that no one seemed to care. Caregivers often ignored her calls for help. I watched as she tried to get assistance and was left waiting or dismissed entirely. She is wheelchair-bound and at high risk of falling, yet she was regularly left alone for hours. There were even moments where caregivers were visibly texting or chatting instead of helping her, one day, she fell multiple times and no one on staff told us. We only found out because of the camera. Medications were another serious concern. Doses were missed or given at inappropriate times. She was often heavily sedated for no medical reason we were ever made aware of. One day, she fell three times, clearly out of it, while staff did nothing to intervene. I remember one med tech waking her up around midnight for medication she wasn’t even scheduled to take, no one informed us. What shocked me even more was the complete lack of accountability. When my family raised concerns, calls were ignored, emails were left unanswered, and when someone did respond, it was with excuses or defensiveness. The facility director, Carmen, never addressed our issues in a meaningful way. Staff members even whispered to us that speaking up would get us labeled as “problematic”, and other families shared similar horror stories. There are a few kind people working there, but they don’t stay long, likely because the environment is toxic and deeply mismanaged. I will never forget the emotional toll this experience took on my family, especially my mom, who had to fight every day just to ensure my grandma received basic human care. To anyone considering Westminster Terrace: please be cautious. They present a polished front, but what happens behind the scenes is another story. I wouldn’t wish what we experienced on any family. My grandmother deserved better and so does yours.

This is by far the most horrendous experience my mother could’ve had. It started off OK until they changed the Wellness Director to Brittany. And the facility director Carmen is no better. Brittany is immature and unprofessional, and Carmen doesn’t care about anything. They talk about residents behind their backs to the staff and their staff is unprofessional heartless and they’re all liars. The caregivers laughed at my mother, rolled their eyes at her and neglected her. My mother suffers from Alzheimer’s and Lewy bodies dementia so of course she’s gonna say things that don’t make sense, but that’s no reason to neglect her and laugh at her and let her fend for herself. It got to the point where we had to put a camera in her room from all the thefts and us realizing and noticing the neglect. Their lies would be that my mother refused her medication and didn’t want to bathe, but when I would be there that didn’t happen. The countless lies about them giving her medication has been documented and sent in to Social Services. One med tech, Veronica, took out her hatred on me onto my mother. She would come in at night when she wasn’t supposed to and just bother my mom and not help her when she needed it. She and I would get into arguments and start yelling at each other because she laughed when I told her my mom‘s things were being stolen and that I had to put a camera in her room. And when I called again to talk to Brittany about why my mom’s not being medicated, Brittany called me abusive. She also said that to another lady who is complaining about the same thing that her father wasn’t getting medication either and she called her abusive because she wanted answers from the staff. What is abusive is them not medicating our parents and neglecting them. When I checked out the facility, it was great. The administration was amazing.. except for Carmen and Brittainy. Food servers would put in complaints about how they treated my mom, but nothing ever came about and other residents told us to be quiet so that they wouldn’t take it out on my mother, but they still did. They never replied back to my sister or myself and my sister sent numerous emails and phone calls because we care about our mother and her health and she was being neglected. It took at least three months for us to get a response, and that was only because we involved the ombudsman. We’ve contacted the state and licensing and they came to see firsthand that we were correct. They never came to clean my mother’s room. They would leave her unattended for 12 hours at a time. At one point, the air in her room wasn’t working and it was over 90° in there. That is very inhumane. They treated her like an animal thinking that we wouldn’t find out. I would suggest going elsewhere if you care about your parent.