WILLOWBROOK

WillowBrook Marketing has been dodging my calls for a week. I have left voicemail messages and spoken to two people but cannot get a return call. This is a total mystery to me, but very poor treatment of a potential client.

My grandma loves it in here. She is so well taken care of. Loves the puzzle room. The food is great like back home. Staff is personable and always helpful when you visit!

Right at one year ago my mom passed in this facility. The administrative staff misrepresented to the family that they were able to care for her with her not being able to walk or take care of herself. Immediately upon admission the floor staff said the facility was not for her and started trying to find another place for her. Lots of stress on her and on the family because of the facilities misrepresentation. She passed away. The floor staff were great. Not so much the administrative staff. The Assistant Manager did not return calls owing the family $2,000. The Administrator promised the calls would be returned then he wouldn't return calls. The family would have gladly gave the money to the floor workers if the facility would have told us they were in financial trouble. Instead they chose to ignore us. I am soon to be retired with nothing but time on my hands a good memory and a sign to walk their sidewalks with. Helping them is one thing but ignoring us with any explanation is another.

Short staffed most of the time. Meals are very lacking on taste, nutrition and presentation. They do things the cheapest way possible. Cannot recommend.

My 87 yr old father recently relocated back to Lake City from an assisted living in Tallahassee into Willowbrook. I have to commend the extremely caring staff on their interactions to make this a nearly seamless transition for my father who has dementia. My dad has been there nearly 6 months and says it feels like home. As his daughter and primary caretaker, I live 10 hrs away during the summer months and when a recent medical situation happened with dad, ( he got a severe case of shingles), the staff responded professionally and quickly to get dad the medical intervention he needed while keeping me informed of the entire process..it was amazing! If I ever had any anxiety of not being able to be there for dad for those 6 months each year, it was re-enforced that he is indeed in good hands. They have my greatest gratitude for the compassionate care, friendship and love they give their residents!