WILLOWICK CLINTON

The staff here is amazing. Dawn and her staff have never failed when it's come to taking care of my mom right up until she took her last breath. The facility is always clean and all the staff make it feel like home. My mom loved it here and loved all the staff. If you're looking for a great place for your loved one to land this it.

Wonderful place! Needed to find a facility for my brother quickly. Willowick had an opening, took him in and treated him like family from day one. Great staff from top to bottom that really care. If I have questions, the staff gets answers immediately. Amenities are perfect for my brother, who is a little younger but it's full of sports fans so he fit right in! Nice outdoor space, two large sitting rooms inside with TV's. Secure building with pass codes needed to enter and exit. And he loves the food as well! I sleep well knowing my brother is in a safe place and so well cared for.

Our family has been put thru the ringer this year to put it mildly. We were looking for memory care placement for grandma and in the process of looking for a facility, grandpa was diagnosed with terminal cancer. Willowick took them both in, allowing them to spend grandpa's final days together. No other facility in the area was willing, as he didn't 'need' memory care. 8 months later, they allowed my aunt to move in with grandma during her final days, allowing grandma to love on her daughter till the very end. 2 months later grandma died. In 10 months they have witnessed our family lose 3 family members. Not only that, they became part of our family. They loved on our family members as if they were their own. We would find them bedside, snuggled up with them for comfort, they sang, they danced, and they held hands. They made sure if we were not there, there was still love surrounding them. They sent us pictures and videos to reassure us when we were scared. They loved on us when we needed it too. I am sure I could find things to complain about, anyone can do that. However, I know that Willowick provided something that can't be measured, they provided love and compassion. Shanon, Dawn, Trevor, Anita, Alisha, and Kim were absolutely amazing with our family. They worked amazing with hospice and made sure needs were communicated quickly when needed. And after each love one passed, they showed the same amount of love and compassion until the funeral home arrived. That amount of caring is a true calling. You can not train someone to love and care deeply for residents, it is a gift. I am truly thankful that in the midst of all of our losses, they were there to buoy us up as well.

Willowick has a wonderful nurse! Celia really cares about the residents and shares things with the families. Especially during Covid-19, when our visits are limited, it's so nice to have someone reassuring us. Connie, the chef, always goes out of her way to be kind to everyone. She knows every resident by name, and what they like and don't like. These are the kind of people that make a difference.

My father, who had Alzheimer's, was there for 13 months. When we took him there it was because we couldn't give him the daily care and attention we felt he needed. Willowick said they could provide him with daily activities to keep his mind active and said they would increase his care as he declined. It was okay at first, but got worse as dad declined. There was a lot of confusion as well. There were so many contradictory things that we were told in his first 6 months. We don't need to label his clothes, oh wait, now we do. A laundry basket is fine, oh wait now you have to have a tupperware container with his name on it. Yes, we'll make sure he gets a haircut, oh sorry you have to schedule that and pay extra for it. It would have been nice if they had a move in packet or something for the family that way everyone was on the same page. They also lost some of his things. We were told to bring two sets of sheets and then they lost a set. They also lost some of his clothes and a blanket. When he switched to a medical bed we offered to come pick up the bed we brought, they said they'd store it, but they actually just threw it away, without asking/telling us. We were not able to see dad for most of 2020 because of covid-19, and when we did get to visit him his room it wasn't as clean as they said they'd keep it. There was poop on the chairs and some one of his blankets. Overall, if you have a loved one who's health is declining, don't send them here. They don't have a nurse on site, a hospice nurse had to come and see dad every 2 weeks, the management is always changing, and the owners never return your call when you try to contact them. The caregivers who are there everyday are nice and great and they knew how to take care of dad to the best of their ability, which is why I gave it two stars instead of one.