WINDCHIME AT THE VILLAGE

Although my mom’s time at Windchime was relatively short, I was so impressed by management and the staff. Jenn and Heather were awesome to work with and demonstrated genuine care for residents and family members. My mom did not want to go into an ALF, but ended up developing close relationships with the support staff and opened up to them in ways she did not with her own family. Although their jobs are incredibly challenging, they gave mom individual attention and were a constant positive source of encouragement to me and my mom. I think my mom wore out the call pendant batteries so many times over six months that I lost count but the staff was always responsive. I would walk in after mom pressed the button and asked her what she needed and mom said nothing really….she just wanted to find out what am was going on today and chat it up with the staff :-). I told mom she needed to stop wearing out the call pendant because if she ever did have an emergency they might not respond quickly, but the staff was always there to lend a listening ear, cheer her up or provide needed assistance. I would call my mom “high maintenance” and Windchime more than stepped up to the plate to take care of her during her final months. Also, management took the time to provide needed counsel and hold my hand through the process. I had prayed for good counsel and Windchime provided just that. I think I have a friend for life in Heather as she was always available to listen and provided good counsel. Finally I would say you should have no concerns about putting your faith and confidence in Windchime in meeting the needs of a loved one. It’s like a family there and the care is evident. They have a tough job. I saw staff take the time to be delicate in helping many people who were not having their best day if you know what I mean. If the staff was frustrated, I didn’t see it. During mom’s last days, the staff rallied around my mom and were just awesome. If I had it to do all over again, I don’t know that I could have made a better choice than Windchime.

My experience with Windchime at The Village has been nothing short of exceptional. The level of care provided is truly outstanding — compassionate, attentive, and thoughtfully tailored to each resident’s individual needs. From day one, it was clear that this community goes above and beyond to ensure residents feel safe, valued, and genuinely cared for. What truly sets Windchime apart is the close family feel shared by the entire team. There is a warmth, unity, and sense of purpose among the staff that you can immediately feel. They don’t just work there — they truly care, and that makes all the difference. A heartfelt thank you to Jennifer, the Executive Director, whose compassion is evident in everything she does. Her leadership, kindness, and genuine heart for residents and families create the foundation for the incredible culture within the community. To Amanda, the Wellness Director, thank you for your unwavering commitment to residents’ health and well-being. Your attentiveness and dedication provide such comfort and confidence to families. A special shout-out to Heather, the Resident Liaison, for always going above and beyond. Your communication, support, and sincere care make families feel heard and supported every step of the way. And thank you to Cassie, the Activity Director, for bringing joy and meaningful engagement to the residents each and every day. The creativity, energy, and thoughtfulness you pour into activities truly enhance the quality of life for everyone there. If you’re looking for a community where your loved one will be treated like family and cared for with outstanding compassion, Windchime at The Village is an absolute blessing. I cannot recommend them highly enough!

Dad’s condition during the stay wasn’t the most disturbing part. The “check-out” process was made terribly difficult when the director??Jennifer wouldn’t even return calls so the family could make arrangements for removal of belongings after passing. Don’t expect cooperation here at Windchime - Go elsewhere for decency and compassion!

It seems we are never prepared for the moment we realize help is needed to best care for our resilient Parent(s). When I found myself having to search for an assisted living facility for my mother-in-law, I knew it wasnt going to be easy. Of course we wanted the Best place available, yet we also wanted one that was close to my wife and I. When comparing the list of assisted living facilities in the hill contry area, I was amazed to read so many positive reviews for Windchime at the Village. What stood out most were the praises on the Staff at Windchime and how so much care, dignity and kindness had been shown and received in the care of their loved ones. When I called Windchime, I was propted to Marketing (faciltaing new residents) and waited to leave a message. I was caught by surprise when I heard a welcoming voice thanking me for calling Windchime and asking how she can help me. I started to explain our situation to Heather (the welcoming voice) and by the end of the conversation we had set up an appointment and I felt thankful that my wife and I were not alone in going through this new chapter in life. Our mother has been a resident/family member at Winchime for about 3 months now. She has a beautiful room, delicious meals, wonderful freinds...and a team of caring staff for support. I must say, Heather did not only made sure our mom was cared for, she also made sure we were OK. Heather was there every step of the way providing her knowledge, her professionalism and her Kindness. Thank you Heather for your commitment to caring for the people around you and for making a difference in our family. With so many other staff that go above and beyond the call of duty at Windchime, I feel I need to also acknowledge Jack who workes evening shift. There have been many incidences where I have been both a witness and the recipient of Jacks "Joy of Life" attitude and kindness. Jack, you have a heart a gold and a contagious smile. You make a difference. Thank you Windchime for your commitment to provide excellent care and excellent housing (the remodel to the facility is beautiful). Also, I would like to add that the partnered Doctors and Doctors staff that see clients at Windchime are amazing as well. My wife and I are grateful for the care and support Windchime has provided to all my family. Thank you!

Windchime was a God send for us in a very difficult transitional time for my Mom. We did not realize, initially, that we were not equipped to give her what she needed in that moment. We met with Heather and explained our situation. She too has been a God send for us as we had hard decisions to make and with her help, we were able to navigate things much easier. Mom has been there since late September. The staff has been great with her and she has made friends and thrived both socially and medically. We are hopeful that she might be able to move over to an apartment soon and live more independently. Heather has been amazing at providing ideas, options and information so we can do what is best for my Mom. Heather works tirelessly to juggle facility issues, resident issues, literal "fire drills", and the list just goes on. I have no idea where she gets the energy, tenacity and kindness to do what she does, but she is an amazing woman and we appreciate her so much!