WINDSOR OF JACKSONVILLE

Wanted to give a loud shout out to this facility. I moved my husband to this facility in April after being in another facility. Jennifer was absolutely wonderful in helping me with the transition. My husband has Alzheimer’s that was progressing quickly. Jennifer “held my hand” as I had to make life changing decisions. In May, she helped me make the decision to place him in hospice care. He died while in hospice. I could not have made all the decisions without the help of Jennifer and wonderful staff! Kudos to everyone!!

I moved my dad to The Windsor at Ortega about 6 weeks ago after two years at another facility, and I truly wish I had made the change sooner. The difference has been night and day. The smaller, more intimate environment (less than 18 residents) means my dad gets the personalized attention he deserves. The staff is incredible—caring, attentive, and proactive. Recently, my dad had a health scare, and they immediately contacted me to keep me informed and put a plan in place. When I visit, he’s always engaged, clean, and happy. I’m no longer worried about his care. Plus, the food is top-notch with fresh fruits and healthy options. I’m so grateful for The Windsor at Ortega and the peace of mind they’ve given me. Highly recommend!

I have actively participated with Fredrick and the staff at Windsor Ortega and I am always amazed with their professionalism, dedication to their residents, and the communication regarding the residents needs when it comes to Grief Support. They are dedicated to the well being and progression of the mental health of the residents in the community. The environment is always fun, clean and friendly. I highly recommend Windsor Ortega for anyone who is interested in an Assisted Living/memory care community.

The Windsor at Ortega has exceeded my expectations! I was faced with the difficult decision to place my parents in assisted living and memory care. I visited many places before seeing the Windsor. It is a very clean and well kept place. Kristen gave me the tour and her professional but super friendly personality helped ease my worries. Upon my father's move in to memory care, I met Sheri-Ann and Linda. My Dad was very agitated and they managed to settle him down. Seeing them in action made me realize how very much out of my league I was in trying to take care of him myself. When my mother moved in 2 weeks later, Jasmine and Linda A. greeted her and, once again, put me at ease. Patty and Jennifer (nurse staff) have my complete trust with my parents care. They are very good with contacting me with any problems and concerns. When there were health issues, I ask what they would do and I have complete confidence in their judgements. Since moving in, my parents and I have developed a fantastic relationship with the staff. Special shout out to Eddy and Sheri-Ann: these 2 especially have shown great care for my parents. My Dad doesn't remember a whole lot, but he does remember these 2! Their love for their job shows. They are both very good with all the residents. Thank you Windsor!!

What a lovely place! We attended the Festival of Flowers fundraiser to benefit the Shepherds House and were thrilled with the beautiful assortment of flowers displayed along with delicious snacks! The facility is gorgeous, clean, with a tremendously friendly atmosphere. I would love to see my elderly family members here in their later years.