WOODLANDS MEMORY CARE OF FARMINGTON

Our mom was at Woodlands memory care from December 2022 until she passed on January 2026. My brothers and I were very happy with the care provided to her during her time there. We always found the facility clean, the staff kind and helpful and mom well taken care of. The communication by the staff and administration was friendly and helpful. Their care and comfort of her on her final days was truly compassionate.

My experience is too painful to share but please use your ears and your eyes and you will see for yourself! Read these reviews…I saw several staff members giving positive reviews. Deceptive.

Incompetent administration, will not assist with mainecare application even when family isn’t available. Ensure supplemental drink is not provided in the memory care unit even at the private pay level of 10,000.00+ per month. If the resident runs out, their attitude is oh well guess they won’t eat. Resident fell in the memory care unit breaking his hip which ultimately was a blessing because he was able to move from this facility to one that knows what they are doing.

Aweful This place with have elderly people with memory issues sign papers with an assigned power of attorney. Half the staff doesnt even understand the difference between POA and gaurdianship. My grandmother went 2 WEEKS without her laundry being done. Serious neglect by the staff here.

My mother was here. I witnessed multiple medication errors first hand when she was in independent living. When she was in memory care, I went to Maine 8/2020 for 1 week as called for end of life. During this one week, on the weekend the facility couldn't accommodate family in person visits b/c of staffing issues. My mom fell while I was window visiting, she had no way of alerting anyone to help her, neither did I. On multiple window visits during this one week period she had the same cloths on the next day, one visit she was in her wheelchair with no socks and shoes and pushed behind a partition to be separated from everyone until they saw we arrived. After being told I couldn't visit inside without negative COVID test I was offered PPE to go in by uninformed staff. The memory care facility made no effort to help improve her with communications during window visits (headset/noise reduction), nor did they use outdoor covered areas for the visitors. You had to phone and book times to window visit, after multiple tries of nobody answering the phone, and then when you were finally able to connect they double booked visits on multiple occasions. I saw an amazing improvement w/ my mom when the hospice nurse was with her. **About 1 month before this visit I alerted APS of concerns. I have guilt for the family/families that have put their trust in this facility since. **The week in August I visited twice/day.