ABOVE & BEYOND AT THE KNIGHTS

My father and my Aunt have been residents at Above and Beyond at the Knights for about 3 years in their Memory Care unit. Naila and the staff are extraordinary! From Nicki, at the front desk, who greets you with a big smile and a warm welcome to Amal, Fufu, Tess and the rest of the amazing nurses, aids and support staff; they truly go above and beyond! They really care about the residents and treat them like family with dignity and respect. I can’t reccomend Above and Beyond enough! Thank you for caring about my family as much as I do, you are ALL amazing! Shannon Atiyeh-Downtain

This review is written as an endorsement of Above and Beyond at the Knights (A&B) in Allentown, PA, and their Director, Naila Furiccia. Unfortunately, my sister, L Findlay, has continued to speak out unfairly against this fine facility, and has been joined by her son, Brett. When Brett says that “they should be investigated”, the point is that my sister filed twenty-six (26) complaints with state agencies against A&B. State regulations require that every complaint be investigated. The Area on Aging and Department of Health and Human services investigated each and every complaint and found “no substantiation” on every one of the complaints that my sister initiated. They never found A&B in any violation or substandard level of care. This is in keeping as to what my brothers and I found on every one of our (dozens) of visits. Every time any one of us visited our Mom we found her well-treated. She was clean, her clothes were clean, the residence was clean and she was well fed. Any questions that we had, or that my sister expressed, were responded to by the Director, Naila Furiccia, to our satisfaction. It should be clarified that Linda was restricted at times from seeing our Mom with the unanimous consensus/support of my brothers and me. After much thought each time, we felt this was necessary due to the fact that her disruptive actions during visits often led to hyperactive delirium symptoms by our Mom. A&B followed up on this restriction with the full support of my brothers and me. Of interest is that when my sister visited our Mom on March 4, 2025, she predicted that Mom “would be lucky to live 2 more months”. She lived nine (9) more months. My brothers and I believe that this is a testimony to the level of care and compassion offered by Naila and her staff. We have continually reviewed whether we made the right decision in entrusting the care of our Mother to A&B and we have continually agreed that if we had to make that decision again, we would entrust Mom’s care to Above and Beyond at the Knights.

I had been the ‘point man’ in regards to getting my mother in Above and Beyond at the Knights . She had been moved there after a brief hospitalization. Her prior place of residence was not fully equipped to deal with my mothers’ increased Alzheimer’s symptoms. Through numerous, positive recommendations, our family decided that Above and Beyond was best suited to deal with her deteriorating mental state. I met with Naila, the owner of Above and Beyond,for approximately 90 minutes prior to my mother being admitted there. In that 90 minute time span, Naila not only listened and answered all my questions, but I saw her interact with many residents, as she saw they were in some form of distress(mind you, she self-interrupted our meeting to deal with these issues). Her sense of compassion and caring was genuine and, at that moment, I realized that this was the best place for my mom to be. My sister had made 26 grievance complaints about Above and Beyond to various state agencies, while my mom resided there-and these had all been unsubstantiated. There was no indication of neglect or abuse, and it was found that all these accusations had no basis in fact. Despite fighting these negative, bogus allegations,Naila continued to provide excellent care for our mother, ensuring that she was safe-and most importantly, well taken care of. It is no wonder that my sister had given a rating of 1 star as her complaints had been overshadowed by the fact that our mother had been , all along ,well cared for. Although there is no ‘perfect place’, I feel that Above and Beyond deserves recognition as a place of compassion and caring and has the residents’ best interests at heart, and deserves a higher rating.

Naila and her staff provided thoughtful and amazing care for my Mother-In-Law during her last year of life. They carefully brought her out of an extreme case of hospital-induced delirium, accepting her when her previous care facility and others denied her admittance due to her state of delirium. A&B was highly recommended to the family by folks in the senior care industry, as well as reviewers. She often told us how nice they treated her, and she shared with us details about activities that made her feel at home and special. She felt she had an important place in her memory care area. The staff, especially her primary caregiver and the director, Naila, were very attentive to her needs and treated her like family. She was clean - her clothes were clean, and she smelled clean; the facility was clean and never smelled, and she was eating well. These were important indicators of good care. As her disease progressed, the family added Hospice palliative care; adding more eyes and hearts attending to her needs. This gave us more insight into her care, and we continued to feel that the decision to place her at Above and Beyond was the right decision, and those who cared for her earned their name – they did demonstrate care that went above and beyond for her comfort and dignity.

Naila and her staff were wonderful with my dad, who was in their care for dementia and lung cancer until his passing. During the few months he was there, he never seemed upset or neglected—quite the opposite. He often talked about how great the food was and always smiled when the staff brought him out for our visits. Naila was consistently courteous, kind, and genuinely caring throughout this difficult time, which meant so much to our family. We are truly grateful for the compassion and respect shown to my dad and to us.