ALLEGRIA AT THE OAKS

My Mom was very happy with the staff and her care while staying at Allergia at the Oaks.

If I could give 0 stars, I would. My mother was a resident at this facility for about a year and a half. The facility evicted her for her "behaviors" (she has dementia). At first I was angry, but now I am so grateful. When I brought my mom home, I discovered she had horrible toenail fungus. I took her to the podiatrist and they said that it took well over a year to progress to the point it was. When I questioned the facility about her seeing a podiatrist, they claimed she did a few months prior, on a date when my mom was NOT at the facility. Medicare was billed and I had to report the podiatrist and the facility for Medicare fraud. I would have never checked my mom's feet, I mean who would? You are paying to make sure your loved one is taken care of when they are at their most vulnerable. In addition, my mom's engagement ring was stolen while she was there. I let her keep it on when she moved there because it was something she loved. When I spoke to the director, Regina (who is a disgrace as a director), she told me that residents in the Memory Care unit like to "play dress up" so my mom probably lost it. Dress up? The residents are grown adults and she talked about them like they were 5 years old. She then told me that she didn't know what I wanted her to do about the ring. I understood that the ring was gone, all I wanted was an apology. The director is the most incompetent director I have come across during my journey of finding a safe place for my mom. When I visited my mom at Allegria, she was always mismatched with her clothing, had stains on her clothes, had other people's clothes in her drawers, etc. I thought it was the dementia and maybe she didn't want to change, or had become sloppy when eating. That was not the case. My mom wasn't being cared for. When I visit her now, she is dressed in HER clothes that are clean and stain free, she doesn't have anyone else's belongings in her room, and she has not exhibited ANY of the behaviors that Allegria claimed she had. If she was angry at Allegria, it was because her care was horrible. I feel so guilty because my mom was trying to communicate by acting out and I didn't realize it. My warning is this - check your loved one, head to toe, when you visit, check the Medicare claims made for care there, question the visits because some of them are bogus, and don't send anything of sentimental value. I made my mom a scrapbook to help her remember her life with pictures that were priceless. The facility still has NOT returned it to me. They have no respect for patient's belongings, as I found someone else's precious memories stuffed in a closet in my mom's room. I hope that this review saves one person, at their most vulnerable, from this horrid place.

I want to express my utmost disappointment in Allegria at the Oaks. My mother made the difficult decision to move my grandmother to this facility as her dementia worsened. She stayed for about a year and a half and left this past April. I wish I could say we had a positive experience, but that would be a lie. Not only was my grandmother neglected, but they lost some of the most important things of hers that we have left. My mom made a scrapbook for my grandmother to look at with pictures of everyone she’s loved throughout her 78 years. It’s gone. Nowhere to be found. My mom is heartbroken as this book contains the only picture of her parents’ wedding that is left. We have been asking for MONTHS for this book back. We have had no luck in getting responses from ANYONE at this facility in regards to missing property. When I went in person and asked, Judy told me that it was probably packed away in the basement and that she would most likely find it in about 2 weeks. This was at the beginning of May. The book has never been found. This was not the first incident in which my grandmother’s important personal items vanished. Before the album, it was her jewelry. Her engagement ring, wedding band, my grandfather’s wedding band and his gold chain are gone. When Regina, the director, was questioned about this, she said that they like to play dress up. Excuse me? These are grown adults. It is hard enough to let a loved one live in a facility because you can no longer care for them, but to have them compared to a toddler? Disgusting. If there is one thing I know about my grandmother, she would NEVER have willingly taken off and given away her jewelry. The funny thing is, that the jewelry was replaced with cheap plastic jewelry. Nothing ever came of this “investigation” into the theft of thousands of dollars worth of gold and diamonds. The worst and most vile thing they have done was medically neglect her. I took her to the doctor’s after she left Allegria at the Oaks to have her feet checked since they were infected, swollen, and causing her immense pain. Allegria says that she was seen AND treated for this in February. The doctor told me that it had been well over a year since someone had touched her feet. It was heartbreaking to see the pain she was in as the doctor took her nails off and got the fungus out of her toes. Medicare was billed for the “treatment” she apparently received in February. However, the doctor that was said to have seen her, confirmed that he had seen her on an incorrect date… He also said he had performed a treatment that the podiatrist I took her to said had definitely never been done on her. So, add Medicare fraud to the long list of reasons to keep your loved ones FAR away from Allegria at the Oaks. As I said before, my grandmother left in April. This was not voluntary. They said she was violent, threw chairs, and attacked both residents and employees. My grandmother is about 95 lbs soaking wet. In my 27 years of life, I have never known her to be violent or even mildly aggressive without being provoked. She was put on a psych hold twice at Lower Bucks Hospital. Each stay was over a week. The staff at the hospital was shocked when we told them how aggressive and violent Allegria claimed she was. They said in the time they had with her, she was not even remotely the way they described her. The nursing staff said they could not imagine what must have happened for my grandmother to act the way they claimed. Finally, someone was telling the truth! Regardless, it was a blessing in disguise that my grandmother was thrown out of Allegria at the Oaks with almost no warning. While it was hard having her at home for a while, we found the perfect place for her, with no help from her previous “care” facility!

My Aunt arrived at Allegria yesterday. She has been sick and in and out of the hospital and nursing care facilities for the last few months, before making it to Allegria. Leigha, Erin, and Trent from Allegria have been on top of her progress the entire time, staying in touch with her family, and reassuring us the entire time. Allegria is a very nice, clean place with tons of activities and great staff. We are so grateful to everyone there for their kindness and compassion. I would highly recommend Allegria at the Oaks if you need somewhere for your loved one to get the extra care they need

The care they have given my grandmother has been great! Never thought we could get her to transition from her home of 60+ years to here. The staff works very hard to get their residents to feel like they are at home. The activities/games that are done there are great! Keeps their minds going! My grandmother talks about how good the food is. Personalizing her room was fun! We made her room feel like home with furniture from her house and etc.. We can call anytime Of the day to ask how she is doing! Highly recommend this facility!!