ATRIA HAMILTON HEIGHTS

I would highly recommend Aviva West Hartford. The staff is amazing, and I truly have peace of mind knowing my parents are well cared for. The nursing team shows genuine compassion in everything they do, and it really shows. I would especially recommend this community to anyone trying to make the difficult decision of moving their parents — they make the transition feel supported, comfortable, and reassuring.

I was warned. On the day that we were moving my father in, a woman moving her loved one out, warned my mother, simply saying, "leave now. Do not leave your loved one here." We should have listened. I am a retired APRN and currently still hold my RN license. My dad was drugged without my knowledge as his Power of Attorney/Heathcare proxy), targeted, and neglected. I made a formal complaint against Aviva to the CT Department of Public Health and I just received the results, Nicole and her staff were found in to be in violation. He entered AVIVA a fully functional independent member of the community. Now he cannot put a pen to paper, cannot use his phone, and is in a diaper. While being drugged he was a zombie, sleeping all day and night and soiling himself. When the aides attempted to change and clean him he as so drugged that they couldn’t get him up to clean him so they just simply said, “he won’t let us change him”. We only found out about the medication because it was on the pharmacy bill. During this same time, he suffered 2 bouts of pneumonia requiring hospitalization and multiple UTIs. The nursing staff never did any medical assessments of my father when he was very ill, I was the one on every occasion that got my dad safely to the hospital. DO NOT entrust this staff with your loved one(s).

I have a sister who is struggling with health issues.And yet wanted to maintain her independence. Aviva has been the perfect place for her and we have been very , very pleased with the facility. The staff is constantly checking on her welfare.and everybody knows my sister by her first name. Everyone is remarkably friendly. She cnsiders her beautiful apartment her home now. Special Kudos to marketing director William Whaley for his personal attention at important times of need. have doing careful research too many places in the area, Aviva is my top choice and we are truly appreciative for the care they have given my sister at this very difficult time of her life.

My dad has been at Aviva for a year. The staff has been very attentive and responsive whenever he has needed something. My mother also resided there before passing away. She too, received amazing care and that is the reason there was no other place for my dad other than Aviva. The reason I give them four stars instead of 5 is I believe they need to improve on their wait staff in the dining room. I have spoken with management and they have indicated they are working on the issue. Other than that, I highly recommend.

Last spring, I visited eight different assisted living communities in the greater Hartford area and beyond, and Aviva was the last stop on my itinerary. The moment I walked through the doors of Aviva, and was greeted by their warm, gracious, and bright Executive Director, La'Shell, I knew this was the place for my mom. The facility itself is a gorgeous, elegant, vintage building that was originally a Catholic girls' boarding school. (My mother was a life-long school teacher). The building is surrounded by lush grounds full of old-growth trees and is located in one of West Hartford's most beautiful old residential neighborhoods. The facility has beautiful indoor and outdoor common spaces where a wide variety of activities and social events take place for the residents. The apartments, designed for safety and accessibility, have all the modern amenities and feel homey and not at all institutional. But even more so then the unique historic building and grounds, what makes Aviva truly stand out is the caring and responsive staff and engaging community of residents. We knew the process of moving my mom from her home of 55 years—with her carrying much grief about the loss of her ability to live independently after several significant health setbacks—was going to be extremely difficult. La'Shell and her associate, Will; Nicole (head of nursing), Agathe and Vinetta (the aides on my mom's corridor), Christina (director of activities), Treya (in the business office) and so many others on staff, along with a circle of kind residents, welcomed my mom with authentic care and compassion. It's now been four months since my mom has moved to Aviva, and she has truly flourished there. The improvement in her physical, cognitive, and emotional health has been absolutely remarkable, and I attribute this to the restorative power of living in a caring community.