AVIVA WEST HARTFORD

I would highly recommend Aviva West Hartford. The staff is amazing, and I truly have peace of mind knowing my parents are well cared for. The nursing team shows genuine compassion in everything they do, and it really shows. I would especially recommend this community to anyone trying to make the difficult decision of moving their parents — they make the transition feel supported, comfortable, and reassuring.

I have a sister who is struggling with health issues.And yet wanted to maintain her independence. Aviva has been the perfect place for her and we have been very , very pleased with the facility. The staff is constantly checking on her welfare.and everybody knows my sister by her first name. Everyone is remarkably friendly. She cnsiders her beautiful apartment her home now. Special Kudos to marketing director William Whaley for his personal attention at important times of need. have doing careful research too many places in the area, Aviva is my top choice and we are truly appreciative for the care they have given my sister at this very difficult time of her life.

My dad has been at Aviva for a year. The staff has been very attentive and responsive whenever he has needed something. My mother also resided there before passing away. She too, received amazing care and that is the reason there was no other place for my dad other than Aviva. The reason I give them four stars instead of 5 is I believe they need to improve on their wait staff in the dining room. I have spoken with management and they have indicated they are working on the issue. Other than that, I highly recommend.

Aviva has been such a welcoming place for my Mom. The staff has been awesome from the moment we walked in. William took care of all the details to get settled. He was so patient and thorough showing me all the available rooms. Kevin was a huge help with furniture and maintenance to get my Mom’s place together. Also a huge shout out to Larry the van driver for getting her to Dr appointments. She has been truly happy there and has made some great friends. I knew it would be a perfect fit for her with all the music and fun trips, not to mention the beautiful building and proximity to things.

From the moment I first set foot in Aviva, I felt the warmth, history, and genuine care that make this community truly special. The building itself is absolutely beautiful—spacious yet cozy, charming, and welcoming. Knowing it began as a Catholic school for girls gives it a sense of legacy and purpose, and its later stewardship by Marriott is reflected in the elegant, classic touches found throughout the property. It feels like a place built with intention, dignity, and heart. A major part of what makes Aviva shine is the people who care for it. Kathleen, Romecca, and Linda at the front desk always offer a warm greeting and assistance when needed. Kevin, the Director of Facilities Operations, deserves the highest praise. He and his team keep every corner of the building clean, tidy, and running smoothly. What impressed us most was the way Kevin made our parents’ needs a priority. He put everything on hold so he could focus his staff on expediting the renovations of their new apartment to meet a very tight deadline of the move. His level of commitment and professionalism is extraordinary, and our family is deeply grateful. The clinical care is equally exceptional. Nicole, the Nursing Director, is incredibly kind and attentive, and her nursing staff and APRNs mirror her compassion and professionalism. They are present, patient, and reassuring—exactly the kind of team you hope to find when entrusting loved ones to assisted living. And then there is William, the Marketing Director, who was truly the heart of our journey. “Wonderful” barely captures what he has been for our family. For more than six months, he stayed in regular contact—checking on my parents’ health, answering questions, easing concerns, and offering any assistance he could. His patience is remarkable. He treated me like a brother and my parents as if they were his own, providing comfort, guidance, and behind-the-scenes support that made everything fall into place. He helped my parents feel confident and at peace with a difficult decision—especially meaningful since they had moved three times in the last three years and were saying goodbye to dear friends. Aviva combines beauty, history, professionalism, and heartfelt care in a way that is rare. From the thoughtful staff to the immaculate building to the sense of community, this is a place where residents are not only cared for, but truly known. We feel incredibly blessed to have found such a perfect fit for our parents.