BENTON HOUSE OF DOUGLASVILLE

Hannah is the absolute heart and soul of this place if it wasn’t for her we never really would’ve even considered putting our grandmother in Benton House. Since day one the staff has gone above and beyond taking the best care of grandmother. Ron has to be the best activity director I have ever met. He’s always engaged with the residents He’s making it fun all day every day you can tell. He truly cares about each and every resident and just has their best interest in mind. He even always makes my kids feel very welcomed and loved and always wants to get them involved with activities. Also which the residents love because they love children. There is no better assisted living in this area besides Benton House if you were looking for a truly amazing place that truly cares about your parent or grandparent do not look any farther than Benton House!

Happy with everything, staff is absolutely wonderful! Jammie, Ron and Hannah Shawn are the best! CNA’s are remarkable. Helpful and kind in every way.

The staff is amazing and I always have a fun when I am there! I feel like family and always looking forward to my next visit!

The people responsible for caring for my mother have been nothing short of amazing. My mother was supposed to be released from a rehabilitation facility on a scheduled date, but that date kept getting pushed back. The team at Benton House visited my mother, 30 miles away, 3 times to check on her and welcome her to her new home during the delay. The Friday before Memorial Day weekend, the team at Benton House made sure all the necessary paperwork was in place so my mother could finally be transferred. Without the dedication and determination from Crystal, Hannah of the Benton House and Valorie from Corporate, my mother would not have been able to transfer on the day she transferred. I am grateful my mother has such a dedicated group caring for her.

My mother was a resident at the Benton House Memory Care facility in Douglasville for approximately two years. This review reflects my honest and firsthand experience during that time. Unfortunately, I cannot recommend this facility due to ongoing concerns about the quality of care provided, particularly related to personal hygiene and the treatment of residents. My mother was on hospice care while living there, and although a hospice aide visited daily to assist with her hygiene, Benton House staff did not provide additional support once the aide left. Once the hospice aide left, the Benton House DID NOT change her diaper or take care of her personal hygiene. They even told someone that they do not change her because she is on hospice?! This neglect contributed to my mother developing frequent urinary tract infections, which could have been prevented with basic hygiene practices. They also stole her personal wipes for other patients, even though they would never admit this. Our family was actively involved in my mother’s care, and it became evident that staff were not receptive to questions or requests. There were multiple times I had to advocate for my mom and they did not like it. Even the regional directors do not seem to care about how their facility runs or how their patients are being treated. I would have to advocate for them to sit her up in the chair to feed her because being slumped over is not ideal for eating. I would check her diaper at times to see if she was wet - and the staff accused me of totally inappropriate things in front of the director. They simply do not like families there to ask questions, to watch how they treat patients, to watch how the staff does not interact with the patients or their families. While the facility is clean, well-maintained, and aesthetically pleasing, this appearance masks deeper issues. But do not be fooled, they sit around on their phones most of the time, they do not treat the patients with dignity and respect, and they surely do not let the families feel like their loved one is being taken care of. I have seen patients laying on the floor and no one comes to their aid, I have seen patients who cannot feed themselves be fed a bowl of soup without any assistance and then the food is removed, I have seen patients crying and they shove a table against them so they cannot move, and I have seen residents get loose and get chased down a main roadway that was very dangerous to their safety. Lastly, what they will not tell you is that the Benton House is not a true “aging-in-place” facility. PLEASE DO YOUR RESEARCH ON THIS! They will wait until your loved one becomes "too hard to deal with" and will kick you out. They never told us that as my mom progressed with Alzheimer's, that she would no longer be allowed to stay there. They kicked my mom out because she could not feed herself and could not assist with transfers (from wheelchair to bed - even though she weighs 100 lbs.). This decision was made with little notice, leaving us in an extremely difficult position to find a new placement for her during a vulnerable time. This is also very hard because at that point, she is no longer capable of meeting requirements at other facilities. Thankfully, we were able to find a compassionate and professional facility that now cares for her with the dignity she deserves. I urge anyone considering Benton House of Douglasville to conduct thorough research and ask direct questions about the level of care, staffing protocols, and whether they are equipped to handle progressive conditions. Appearances can be deceiving, and while the staff may seem friendly, our experience revealed a different reality. Your loved one deserves more than surface-level care—they deserve respect, attention, and advocacy. Please be cautious and informed in making this important decision.