Bickford - Oswego Cottage

If you are looking for a safe place for your loved one. This is not it!! Poorly trained staff. Dirty. They have electric air fresheners in every outlet and the worst part is it does not help. And for some reason after 3 years they all of a sudden resurrected my deceased mother as the main point of contact and for the last month cannot seem to straighten it out.

Words cannot accurately describe what a wonderful place Bickford is, but I will try: - Tanya, the first woman I spoke with on the phone in the search for care for my dad, was warm, compassionate, clear and kind. She has such a heart for senior care and all of the residents knew her and loved her. She answered all of my questions and was patient and thoughtful in her responses. She made what was a sad and intimidating situation for me accessible and I can’t thank her enough. - I was incredibly impressed with the executive director, Patrick. I have met many directors of senior living facilities and none were as genuine and earnest as Patrick. When I met him he was not behind an intimidating office desk, he was out and about chatting with residents. It impressed me so much that he wanted to get to know my dad as a PERSON, not just someone in his care. Looking for senior care can be daunting and intimidating; Bickford makes it easy. The facility was clean, the food smelled amazing, the residents were happy and, above all else, every individual was treated with dignity.

I moved my father to Bickford after he spent a few months in another memory care facility where his diapers were not changed for hours and his wet bedding was not even changed when needed. I found the care at Bickford was so much better, and he remained there for two years until he passed away. He was always clean and well cared for there. I don't think the activities in the memory care unit are the best, but the staff is very patient and caring. It's a tough job to care for people with dementia, but they have great staff there.

What a beautiful home away from home! Just toured this facility as Mom will be needing some care as she is unable to live on her own. Met with Tanya Maher a family advocate at the Bickford. She was so warm, welcoming and informed to help our family make some decisions. If you are in the area and looking for a place for your loved one...stop by for a visit. You will not be disappointed. The staff and facility are incredible, caring team that truly meet all expectations about what you and your family need.

The Bickford was one of the top two choices for my mom. My wife had a wonderful experience when her grandmother lived at the Bickford in Oswego. The care was exceptional, and the team was awesome. The Bickford of Oswego also came highly recommended to us by a therapist that has been working with my mom and dad for years. I visited on behalf of my mom and dad. My dad ended up choosing a place in Morris due to proximity to him, family, and most of the activities they do in their day to day living. We would have moved mom to the Bickford in Oswego if the place in Morris did not have any availability.