BROOKDALE CHAMBREL ROSWELL MC

We own Family Nest Roswell and recently moved a client into this community. The staff was very friendly and helpful throughout the process. When I went back to visit our client, they had nothing but good things to say about Brookdale and specifically mentioned that the residents are happy! Grateful for this new business partnership.

Wonderful support from Timeca in assisting Teena and me in our transition to this new environment. She has been a gem in addressing our concerns and anxieties about this new phase in our lives. Moreover, she has committed to continuing to support us in the many years we hope to enjoy as one of your happy Brookdalers. Our grateful thanks to Timeca —- one of your best employees!

Our experience with EVERYONE here has nothing but positive! Even when visiting the residents smiled and told us how much they enjoyed living there. My Mom is 90+ and it was a very hard decision for her to leave a home she loved so much. However, it turned out that three of her neighbors decided they were moving to Brookdale Cantrell which has been wonderful for them all! My Mom’s apartment needed a little TLC before moving in, and I can’t speak highly enough of Timeca Williams making sure everything happened before my Mom moved in! And her staff reacted swiftly when we discovered any items that needed to be addressed. Timeca was there, after her hours, when my Mom’s TV stopped working. She called an additional member who was able to get the system working right! Guy

Placing our mother at Brookdale Chambrel has turned out to be a very positive experience. Because our mother needed additional care to maintain her independence, we enlisted the services of Brookdale At Home, located within the same facility. Caregivers have been compassionate and responsive to any requests we have made on her behalf. Staff have gone above and beyond to make our mother's daily living seamless. Timeca, Christina, and Larissa have all worked hard to ensure she gets the care she needs. We have also found the food service to be quite good, providing a great variety for residents. I can not say enough good things about the activities offered to residents. Music, local trips, games, shows, speakers, and church services, both in the building and transportation to churches in the community, give residents many options. Activities are frequently designed to include family members of residents, from grandchildren on up, Our entire family has been very pleased with Chambrel.

If your loved one needs any kind of individual attention DON’T bring them here to the Memory Care facility. First, the marketing director lied to us about the type of care and frequency of care that my loved one would receive. The staff is absolutely horrible. There was no acknowledgment of us when we arrived. I literally had to track down staff members and asked them for everything we needed. No welcome by anyone. In addition, the facility didn’t even have enough staff to serve dinner. The daughter of one of the residence was forced to serve dinner just to get it out quick enough. Finally, on day three of my loved one being there, and only after bitching and complaining to the head nurse, the facility finally scheduled time for us to create a detailed plan for my loved one. Why was this not done before we moved in? The management of this place is a disaster. Run the other way!