COPP'S RESIDENTIAL CARE, INC

My family sent me there in February 2023 what a place about 950 for a shared room no lock on the bathroom bathroom door didn't even shut all the way now they clean your room every day so they can search through your stuff food was terrible if your lucky they take you out once a week into town if you want to throw a way your kid family member I recommend this place I was lucky I moved out after 5 months I bounced around from place to place my family didn't care about me I'm in a better place now own my own I handle my money make my own medical decisions Cook my own food like I said you dump your trash send them to copps

Copp’s Residential Care is such an amazing facility. If you want to make sure your loved one is well taken care of, this is the place!

I have had the opportunity to place several residents at Copp's. This place is no doubt the best residential care facility in the state. It is extremely clean, the meals are wonderful, the staff is caring and patient. Tracy handles a difficult population at her facility and treats them like her own family. I would have no reservation placing someone there.

I wouldn't even give them one star but, for me to leave a review, I had to. I called to get some information regarding an admission. I asked to speak to the admissions coordinator and was informed I was talking to her. She immediately informed me that they don't have any openings nor do they have a high turn over rate so I was not going to be able to get anyone admitted. At this point, I still felt as though I need to get as much information as I can, should this be a place that becomes available. After going through the details of the situation and asking, point blank, if they are able to accommodate a mother and daughter living together, should the space come available, all I kept being told was it was going to depend on the rate of the room. How does that have anything to do with whether or not they an accommodate them?? I informed them that money was not an issue, and it didn't matter how much it cost. I just needed to know if they are able to accommodate an elderly mother and a down-syndrome daughter, should a room come available. The girl I was talking to said that they only take mentally challenged patients. As I was looking at the website it stated Admission Criteria was: 1. Mental Health Diagnosis 2. Physical Diagnosis (if applicable) 3. Stable 4. No history of verbal or physical violence 5. Submit diagnosis/history/physical and medication records 6. All medications/over the counter medications must be listed on application 7. Submit Medicaid/Medicare/Insurance Information 8. Current TB (tuberculosis) test (within one year) 9. Current Physical (within one year) 10 No Special Diets 11. Ambulatory 12. Adequate funding in place for Residential Care cost 13. 21 years or older 14. No history of Pyromania 15. Current physician orders (Mental Health and Health) 16. No Registered Sex Offenders 17. Two Week Supply of all medications I referenced number 2. Physical Diagnosis (if applicable) and asked her what the guidelines of that was. She had no idea what I was talking about. She then, after talking with her and trying to get her to answer whether or not they could accommodate, she tells me that someone else actually handles admissions and I could talk to her if I wanted BUT she was out of the office and she would have to call back. I asked her, AGAIN, "All I need to know is whether or not you can accommodate a mother and daughter living together because if you can't I will mark you off the list and move on to another facility. Why can't you answer that?" She went back to the whole rate thing and some nonsense about sharing a bathroom. I told her that I didn't understand why she couldn't answer that, but I would just end the call and mark them off the list. Though she was rude and condescending through the whole call, she got snippy and told me, "Look, I told you that I could take your name and number and have so-and-so call you back and she can answer your questions." I just responded with, "No, I'll just mark you off the list. Have a good day." At that point, she just hung up. No thank you, have a good day, go to hell, or anything. All I know is that if they treat and speak to a fully capable, intelligent, sound, adult the way this girl did, I would NOT trust them to take care of my loved ones. I have NO DOUBT that they or at least THIS PERSON would be worse to someone who can't fully comprehend or communicate to help themselves.