COUNTRY MEADOWS OF LEADER HEIGHTS

I cannot say enough wonderful things about Country Meadows. From the moment you walk in, you can feel how warm and welcoming the environment is. The facilities are absolutely beautiful, clean, bright, thoughtfully designed, and truly feel like home rather than just a community. What stands out most, though, is the team. Every single person I’ve interacted with has been incredibly kind, compassionate, and attentive. They treat residents with genuine respect and care, and you can tell they truly love what they do. It brings such peace of mind knowing your loved one is surrounded by people who are not only professional, but also sincerely caring. If you’re looking for a place where your loved one will be safe, supported, and treated like family, this is definitely it. I would highly recommend Country Meadows to anyone navigating this important decision. 💛

When my father, diagnosed with middle-stage Alzheimer's, suffered several dangerous falls—some serious enough for emergency hospital visits—we made the heartbreaking decision to seek a facility that could keep him safe. From the very first tour of the memory unit, I emphasized to Country Meadows that our sole priority was his safety and fall prevention. I repeated this concern multiple times before his admission. We even enrolled my father in physical therapy at Country Meadows two months prior to his move, specifically to address his ongoing balance issues. Because my father's falls increased after moving in, we were informed that we had to hire a private aide for seven hours a day, and were later told that 24-hour private care would be required for my father to remain at the facility—a cost and responsibility that Country Meadows never disclosed up front. This lack of transparency forced us into a situation we never would have chosen had we been given honest information from the beginning. Another significant problem was the leadership of the memory care unit. Dementia is a complex neurological disease that impairs memory, movement, communication, and behavior—yet the Director had no formal education in dementia care and, from my understanding, only held degrees in sports physical therapy and business administration, with a previous career in banking. My mother and I were repeatedly made to feel responsible for my father's reluctance to participate socially, even though I had explained that his dementia had made him withdrawn and less social. At one point, the Director accused my father of using "abusive language" towards staff. Another time she implied that he might have Parkinson's—despite his later, professional diagnosis of Alzheimer's. When we wanted to bring my father home for Christmas, something he looked forward to and which we did regularly on weekends, the Director discouraged us, responding coldly, "Well then, maybe you should move him home." Any professional with real expertise in dementia care knows that many patients become less social, lose their filter, and struggle with residential living—this is the nature of the disease, not a reflection of family involvement. At one point, I was told my father could no longer pedal the exercise bike or even walk to the gym due to his supposed "deterioration." However, it soon became clear that his decline was misdiagnosed when he fainted and was found to have walking pneumonia. After receiving appropriate medical care and physical rehabilitation outside of Country Meadows, my father rode a stationary bike for a full mile in just 14 minutes—a moment I documented on video because it so starkly contradicted what the facility’s director had claimed. This experience underscored the lack of medical expertise and the dangers of uninformed assumptions about residents’ abilities and health. There’s a term in the elder care industry: "chandelier trap." It refers to facilities that invest heavily in attractive décor to impress families, but neglect what truly matters—qualified staff, attentive care, and quality of life for residents. At Country Meadows, much of your money seems to go to appearances rather than substance. The food was consistently served cold, staff turnover was high, and the small, meaningful touches that make residents feel valued were sorely missing. Learning that several members of upper management had backgrounds in banking rather than healthcare only confirmed my concerns. My greatest hope is that Country Meadows will prioritize hiring leaders with genuine credentials and experience in nursing, social work, or related fields—people who understand the needs of those living with dementia and who are committed to compassionate, expert care. If you are looking at memory care programs for your loved one, make sure to ask for certifications of the individual running the program: Certified Dementia Care Partner(DCP), Certified Dementia Practitioner(CDP), Evergreen Certified Dementia Care Specialist (ECDCS), or Certified Dementia Care Manager(CDCM).

Mother has been warehoused here for 6 years + and we are very pleased with her care and activities. Clean! Smells nice. I perceive the workers care. Outings galore. Medical & beauticians visit often. The food is okay - plenty, pretty, yummy, variety, but not truly healthy. The only thing missing is a heated indoor pool.

We are very happy with the facility. The staff has been excellent. They are always willing to help and very friendly. They go out of their way to make sure all needs are met. We saw an improvement in my mother within a few weeks. She said she is happy there and feel safe. Thank you Country Meadows for all you have done.

I have researched extensively before placing my mom. I was her caregiver for 4 years and had high expectations regarding her care. Country Meadows at Leader Heights is by far the best. They have a wonderful community feel with a staff that knows how to integrate their residents and make them feel welcome. From Garrett who placed her. He is wonderful and so responsive to any questions I might have to many of the staff including Jen and Amy, the nurses I have had contact with. They are both professional, knowledgeable and so nice, as well as Angie and Christine, the Activity girls. They are great too! My mom is comfortable there and really likes it. I highly recommend this wonderful community. Thanks for all you do! Randi (daughter)