GARDENS, THE

Salesman ghosted us several times. We were in a wait list for 6 months. Vital information was either omitted or completely false.

My MIL moved in to The Gardens Assisted Living two months ago. I can’t say enough wonderful things about our experience. From the initial tour to move in, the staff was fantastic. My MIL has dementia and struggles with anxiety so we weren’t sure how she would react to the change. Her recent comments sums up her perspective. She said “ I have such fun days that sometimes I can’t wait to go to bed so I can wake up and do it all again.” Thank you for taking such great care of my sweet MIL.

We were able to place our friend in the Gardens Memory Care Unit. From day one we were impressed with the level of care and service he received. Staff goes above and beyond to care for residents in a compassionate and positive way. Our friend bonded with his care team and enjoyed visiting with staff. Residents bring in their own furnishings and staff is provided for housekeeping and laundry services. We visited often through the week and found the facility and friend’s room to always be clean and well cared for. Management had an open-door policy and was available to help with questions and personal concerns as they arouse. When hospice needed to be called in the management and staff worked well with the hospice team in providing support and care needed during this difficult time. The hospice nurse commented that when she has to provide services at a facility like the Gardens, she always has an eye out to see what kind of care level is provided. She complimented the Garden’s staff on their care, compassion, and understanding in helping to care for their residents.

My mom stayed at the Gardens for almost four years. In that time I usually visited every other day and I think it is a wonderful place. The staff are so caring and very thoughtful. I just love them! My mom was in the assisted living at first and, as her dementia advanced, we moved her to memory care. During one of the hardest times in my life, watching my sweet mother steadily decline, the caring staff were there not only for my mom, but also for me and my sisters. They are like family and I'm eternally grateful for them. ❤️

Review of The Gardens Memory Care Parent with a diagnosis of Dementia of Alzheimer’s type was there just under 6 months when they requested we find another facility. This was due to increased falls and cognitive decline resulting in mobility issues. We were informed the facility was not staffed to provide walking assistance or wheelchair transfers. We were advised to apply to skilled nursing facilities, but several rejected our request since there are no health issues other than dementia that require skilled care. Administration promised to help find a new facility. However, it became apparent that their “help” was only sending out more referrals to other skilled nursing facilities with no regard to ratings or location. During this process, parent was suddenly moved to a different room with no prior notice. We expressed concerns that this was not in the best interest since we would be relocating to another facility soon. Our concerns were dismissed and the move occurred in less than an hour! This was a direct violation of patient rights of having a written notice before changing rooms or roommates. On the positive side, the CMTs and aides were extremely kind and attentive. These providers were expected to care for residents’ needs, dispense medicines, unlock door for visitors, take phone calls, plate food that was sent from the Assisted Living side, serve meals, and clean up. Often there were only 2 people on the floor to do all of these tasks. Needless to say, there were times meals were late due to lack of help! Bottom line: This is Level 1 Memory Care, so as disease advances, they are not equipped to handle the decline. Administration talks a good talk, but it pretty much ends there. While we recognize this is a business, we believe better communication and understanding toward patient families are necessary. The staff members who care for residents are compassionate and positive. They bond with residents, and it is apparent they truly care about them. Staff deserves a 5-star rating, but the overall facility rating is lower due to administrative decisions.